Charlene Hamel-Louis
Food And Beverage Manager
Woodbridge,Connecticut
Summary
Experienced in Food and Beverage management for over 10 years. Versed in planning daily operations, staffing and inventory management. Manager for $5,000,000 revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
12
12
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Bar Manager
TL Cannon - Applebee's
Plainville, CT
02.2022 - Current
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Merged productivity initiatives while complying with restaurant policies and procedures.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Multi-Unit Manager
Parikh Network, Popeyes, New Jersey and Connecticut
01.2017 - 03.2022
- Executed a new delivery service that is now being used in over 60 locations
- Boosted efficiency, sales and revenue by modifying methods of delivery
- Assists team in operating more efficiently and cost-effectively while comping sales and transactions.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Supervised and performed human resource management functions for 90 employees.
- Maintained financial accuracy when handling over $15-30k in revenue each day.
- Trained and developed personnel to improve safety, employee relations and resolve various issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised staff of 90 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager
Au Bon Pain
01.2016 - 01.2017
- New York Metro Area
- Managed 3 restaurants to assist in controlling food cost, labor, and guest engagement
- Trained staff on inventory management and purchasing
- Shaped and motivated team members into strong leaders.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Cross-trained existing employees to maximize team agility and performance.
General Manager
Corner Bakery Cafe
Nanuet, NY
01.2014 - 01.2015
- Scheduled and directed staff in daily assignments to maximize productivity
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Restaurant Manager
Smash Burger
Newark, New Jersey
04.2011 - 03.2013
- Conducted daily pre -shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Assistant Manager
KFC
Somerset, New Jersey
10.2009 - 07.2010
- Counseled and disciplined staff when necessary
- Managed accounts payable, accounts receivable and payroll
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Manager
Bennigans, Florham
, New Jersey
09.2005 - 06.2007
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Education
High School Diploma - undefined
Orange High School
Skills
Dependable and Responsible
Certification
T.I.P.S. certified
Accomplishments
- Achieved increase in sales of 20-30% by introducing UberEats, Grubhub and DoorDash for delivery and pick-up orders.
- Supervised team of 20 members to solely focus on new delivery system.
Timeline
Bar Manager
TL Cannon - Applebee's
02.2022 - Current
Multi-Unit Manager
Parikh Network, Popeyes, New Jersey and Connecticut
01.2017 - 03.2022
Manager
Au Bon Pain
01.2016 - 01.2017
General Manager
Corner Bakery Cafe
01.2014 - 01.2015
Restaurant Manager
Smash Burger
04.2011 - 03.2013
Assistant Manager
KFC
10.2009 - 07.2010
Manager
Bennigans, Florham
09.2005 - 06.2007
High School Diploma - undefined
Orange High School
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