Charlene Harrington

Work History

Custom Architectural Sheetmetal Specialist

Detroit, MI

12.2020 - Current

Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Created travel arrangements for senior managers according to their requirements.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Tracked and submitted employee timesheets to prepare for payroll processing.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Reviewed and verified invoices for accuracy and completeness.
Analyzed customer accounts to ensure timely payment of invoices.
Assisted in the preparation of annual financial statements related to accounts receivable activities.
Provided excellent customer service by responding promptly to inquiries from vendors or customers regarding billing issues or discrepancies.

Plane Detail

Romulus, MI

01.2019 - 12.2020

Coached, mentored and trained team members in order to improve their job performance.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Recruited and hired qualified candidates to fill open positions.
Produced thorough, accurate and timely reports of project activities.

Mesaba Airlines

Detroit, MI

12.2007 - 05.2011

Provided safety instructions to passengers prior to takeoff and landing.
Greeted passengers, answered questions, and directed them to their seats.
Delivered onboard customer service including food and beverage service.
Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Responded to medical emergencies as needed during flights.
Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Assisted passengers during deplaning process by providing directions or other information as requested.
Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Cooperated with pilots and crew members while performing duties on board the plane.
Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Completed paperwork related to passenger manifests accurately after each flight.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Demonstrated safety equipment and procedures to meet FAA guidelines.