Charlene Hawkins

Work History

Cashier

Walmart

Peoria, AZ

07.2024 - Current

Stocked shelves with merchandise when needed.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Provided excellent customer service while promoting loyalty programs to increase sales potential.

Manager

McDonald's

Glendale, AZ

08.2022 - 09.2024

Provided leadership during times of organizational change or crisis situations.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Ensured compliance with all applicable laws, regulations, industry standards.
Ensured compliance with industry regulations and company policies.
Ensured compliance with regulatory requirements and industry standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Coached, mentored and trained team members in order to improve their job performance.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Conducted performance reviews for team members.
Analyzed customer feedback data to develop action plans for improving services offered.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Enforced customer service standards and resolved customer problems to uphold quality service.
Analyzed market trends and competitor activity to inform business strategy.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Conducted performance evaluations, providing feedback and coaching for team development.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Assigned tasks to associates to fit skill levels and maximize team performance.
Implemented process improvements, resultingin an increase in operational efficiency.

Care Manager

Childcare

Los Angeles, CA

01.2019 - 06.2022

Ensured that all documentation is completed accurately according to state regulations.
Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
Provided crisis intervention services to clients when necessary.
Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
Educated family members about patient's condition, treatments and available resources.
Facilitated the coordination of medical appointments and transportation for clients when needed.
Participated in continuing education courses related to mental health topics.
Offered emotional support to help patients cope with stressors associated with their illness or disability.
Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
Served as a liaison between clients' families and community agencies providing services to them.
Participated in team meetings with other staff members to discuss case management issues.
Provided crisis intervention services when needed by utilizing de-escalation techniques.

Summary

Overview

Work History

Cashier

Manager

Care Manager

Education

High School Diploma -

Skills

Affiliations

Timeline

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