Charlene Hayward
Virginia Beach,VA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
Work History
General Manager
Blue Cow Ice Cream
10.2023 - Current
- Manage day-to-day operations, including staff supervision, inventory management, and customer service
- Recruit, train, and mentor staff to ensure high performance and customer satisfaction
- Develop and implement strategies to increase sales and profitability
- Ensure compliance with health, safety, and sanitation regulations
- Handle customer inquiries, feedback, and resolve any issues promptly
- Maintain an organized and efficient work environment
- Monitor financial performance, including budgeting, forecasting, and cost control
- Plan and execute promotional events and marketing initiatives to attract customers
- Prepare schedules and ensure payroll is done correctly and in a timely manner
- Prepare reports on sales, staff performance, and operational efficiency
Area Manager
Surge
09.2019 - 10.2023
- Interacting and serving guests with a positive attitude in order to make their day
- In charge of hiring, training and terminating employees
- Making schedules and ensuring payroll percentages stay at targeted levels
- In charge of ordering and tracking all inventory needed to properly run the park
- Hold monthly or weekly meetings to ensure employees are aware of park standards and policies
- Keeping employees motivated and driven
- Completing needed paperwork and spreadsheets in a timely matter
- Maintaining a safe and clean environment
- Attend weekly GM meetings to share ideas to grow business and increase sales
- Marketing in the community
- Running cash register
- Booking Parties
- Making bank deposits
- Ensure park is running properly and employees are actively following company policies
- Provide a positive experience for guests that come to park
- Provide a healthy work environment to keep turnover low
- Operate on given budget and use creativity to keep costs down
- Answer phones and emails
- Usage of office machinery such as facsimile, telephone, printer and copier
- Microsoft Office Applications such as Word, Outlook, Excel And Power Point
- Oversee three park locations
- Managed a team of 100 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Maintained staffing levels
- Managed and trained new hires
- Prepared payroll
- Planned and coordinated events
- Complied with federal and state mandates
- Perform general maintenance on park equipment
- Operate scissor lifts
Store Manager
Dodge's Southern Style
03.2017 - 09.2019
- Interacting and serving guests with a positive attitude in order to make their day
- Making sure all inventory is in compliance
- In charge of hiring, training and terminating employees
- Making schedules and ensuring payroll is completed in a timely manner
- In charge of ordering supplies needed
- Holding monthly or as needed store meetings
- Guaranteeing that store is up to date on all safety procedures and protocol
- Keeping employees motivated and driven
- Completing daily paperwork
- Ensuring payroll is inputted accurately and submitted timely
- Keeping a clean and organized store
- Operating cash register and maintaining accurate cash amount
- Ordering change amount when necessary
- Cash payroll and several of other checks
- Sending and receiving of money through Western Union
- Ensuring ultimate guest satisfaction and a plethora of fresh food and beverages at all times
- Surveying outside business for competitive pricing
- Developing ideas for growth of business and increasing sales
- Usage of office machinery such as facsimile, telephone, printer and copier
- Microsoft Office Applications such as Word, Outlook, Excel And Power Point
Store Manager
Once Upon a Child
11.2016 - 03.2017
- Leading sales associates to assist clients with their selection and purchase of clothes, toys, shoes, and accessories all while providing friendly customer service
- Applying knowledge of style, fashion, and demand to help the store buy gently-used merchandise and promote these items on the sales floor
- Managing inventory and back stock, ensuring sales floor presentation, training staff, and marketing through social media
Team Lead/Assistant Manager
Goodwill
01.2015 - 11.2016
- Ensure all customers and patrons experience exemplary customer service and guarantee that all Goodwill staff adheres to company guidelines and procedural standards
- Generating weekly work schedules
- Submitting employee payroll to corporate human resources department
- Completing hourly store status reports for corporate management
- Finalizing and submitting store orders
- Conduct cash exchanges via company's banking institution
- Leading store opening and closing procedures
- Providing adequate training to new Goodwill employees and community service workers
- Fulfilling the duties of other positions within the store as needed including: cashier, donation attendant, and hanger grader
Store Manager
Subway
01.2012 - 01.2015
- Making sure all customers experienced excellent customer service and all Subway team members fulfilled their obligations to the Subway corporation and customers
- Leading in store opening and closing procedures
- Creating weekly employment schedules
- Ordering products and supplies to ensure all food and drink items are fresh and suitable for customer consumption
- Conducting weekly inventory of all supply products
- Holding interviews for prospective employees and extending employment offers
- Authorizing and completing employment termination procedures
- Organizing and hosting monthly meetings for team members
- Conducting cash exchanges via company's banking institution
- Overseeing store and employee productivity and labor standards
Education
High School Diploma - General Studies
King George High School
01.2006
Skills
- Payroll
- Team Management
- Inventory Control
- Merchandising
- Recruiting
- Leadership
- Communication
- Interviewing
- Customer service
- Organizational skills
- Time management
- Budgeting
- Strategic planning
- Reliability
- Multi tasking
- Effective listening
- Problem solving
- Multi tasking
- Customer Relations
- Training and Development
- Relationship Building
- Staff training/development
- P&L Management
Willingtorelocate
- Virginia Beach, VA
- Chesapeake, VA
- Norfolk, VA
Timeline
General Manager
Blue Cow Ice Cream
10.2023 - Current
Area Manager
Surge
09.2019 - 10.2023
Store Manager
Dodge's Southern Style
03.2017 - 09.2019
Store Manager
Once Upon a Child
11.2016 - 03.2017
Team Lead/Assistant Manager
Goodwill
01.2015 - 11.2016
Store Manager
Subway
01.2012 - 01.2015
High School Diploma - General Studies
King George High School
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