Charlene Henderson
Rocklin,CA
Summary
Highly motivated and passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee or customer engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level secretary position. Ready to help the team achieve company goals!
Overview
6
6
years of professional experience
Work History
Small Business Owner
Lashphoria
03.2020 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
Beauty Specialist
Amazing Lash Studio
06.2017 - 02.2020
- Arranged merchandise to present visually appealing displays and attract clientele.
- Greeted over 5-10 clients per day and providing information regarding skincare, haircare and makeup.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Followed up with customers to increase satisfaction with purchases and services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Sold products and related merchandise according to customer service techniques and professional selling skills.
- Trained new staff in product knowledge and customer service protocols.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Retail Store Clerk
CosmoProf Beauty Supply
06.2017 - 05.2018
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Education
GED -
Paul Mitchell The School
Sacramento, CA07.2016
High School Diploma -
Woodcreek High School
Roseville, CA05.2015
Skills
- Finance and Accounting Oversight
- Workflow Schedules
- Sales and Marketing Transactions
- Consultative Sales Techniques
- Computer Literacy
- Strong Verbal Communication
- Billing and Invoicing
- Processing Payments and Collections
- Documentation and Reporting
- Time management
- Multitasking
- Attention to detail and organizational skills
- Strategic planning
- Scheduling
Timeline
Small Business Owner
Lashphoria
03.2020 - Current
Beauty Specialist
Amazing Lash Studio
06.2017 - 02.2020
Retail Store Clerk
CosmoProf Beauty Supply
06.2017 - 05.2018
GED -
Paul Mitchell The School
High School Diploma -
Woodcreek High School
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