Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charlene Hicks

Las Vegas,NV

Summary

Motivated Substitute Teacher focused on maintaining compliance and classroom discipline. Dedicated team player with personable style. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Detail-oriented Substitute Teacher with going on 3 years of experience. Expert in cultivating the educational atmospheres for students. Proven history of jumping into lesson plans without skipping content or losing time for student progress. Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Long-Term Substitute Teacher

Clark County School District, CCSD
02.2022 - Current
  • Documented student progress and provided regular updates to parents.
  • Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
  • Assessed student progress regularly, providing individualized feedback and support for continuous improvement.
  • Improved student comprehension by utilizing various teaching methods and learning styles.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Followed lesson plans designed by absent teachers.
  • Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.

Security Officer

S.A.F.E. Management
09.2020 - Current
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate.
  • Trained security workers on site-specified procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Managed security staff rotation for position coverage on breaks.
  • Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
  • Assessed electronic security systems and reported malfunctions.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Girl's Basketball Coach

Clark County School District, CCSD
10.2015 - 02.2024
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Worked with boosters to obtain full funding and support for program.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.

Hotel Security Officer

Tropicana Hotel And Casino
10.2016 - 11.2021
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Enhanced hotel safety by conducting regular security patrols and monitoring surveillance systems.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Cultivated positive relationships with hotel staff through regular communication, fostering an atmosphere of teamwork in ensuring guest safety.
  • Promoted a secure environment through the enforcement of hotel policies, procedures, and regulations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Mitigated disputes between guests or visitors, ensuring peaceful resolutions that upheld the reputation of the hotel.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.
  • Responded quickly to emergency situations to assess and deflect issues.

Supervisor Transportation Security Officer

Department Of Homeland Security, TSA
07.2007 - 01.2014
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Ensured all passenger compliants were addressed and handled within a timely manner.
  • Created work rotation shifts and customized break and lunch schdules
  • Conducted daily briefings of sensitive security information (SSI) to staff to inform them of any changes and updates to our policies.

Education

Associate of Science - Criminal Justice

ITT Technical Institute - Spokane Valley
Spokane, WA
05.2001 -

Ph.D. - Criminal Justice

Colorado Technical University
Colorado Springs, CO
05.2001 -

Master of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
05.2001 -

Bachelor of Science - Criminal Justice

American InterContinental University
Schaumburg, IL
05.2001 -

High School Diploma -

Granada Hills Charter High School
Granada Hills, CA
05.2001 -

Skills

  • Special Education
  • Organizational Skills
  • Staff Collaboration
  • Analytical Thinking
  • Creative Thinking
  • Test Proctoring
  • Decision-Making
  • Parent-Teacher Communication
  • Sound Judgment
  • Adaptable
  • Effective Communication
  • Relationship Building
  • Goal Setting
  • Relationship building and management
  • Active Listening
  • Professionalism

Certification

CPR/AED Private Investigators License

Timeline

Long-Term Substitute Teacher

Clark County School District, CCSD
02.2022 - Current

Security Officer

S.A.F.E. Management
09.2020 - Current

Hotel Security Officer

Tropicana Hotel And Casino
10.2016 - 11.2021

Girl's Basketball Coach

Clark County School District, CCSD
10.2015 - 02.2024

Supervisor Transportation Security Officer

Department Of Homeland Security, TSA
07.2007 - 01.2014

Associate of Science - Criminal Justice

ITT Technical Institute - Spokane Valley
05.2001 -

Ph.D. - Criminal Justice

Colorado Technical University
05.2001 -

Master of Science - Criminal Justice

Colorado Technical University
05.2001 -

Bachelor of Science - Criminal Justice

American InterContinental University
05.2001 -

High School Diploma -

Granada Hills Charter High School
05.2001 -

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Charlene Hicks