Charlene Hinrichs

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving billing issues
• Answers constant flow of customer calls with minimal wait times.
• Offers advice and assistance to customers, paying attention to special needs or wants.
• Managed 50-75 calls per day

• Addresses customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Takes payments on SFPP accounts and policies and explains any adjustments or credits as needed
• Explains audit premium due on workers comp and other commercial policies
• Resolves concerns with products or services to help with retention and drive sales.
• Works effectively with operations such as auto, commercial fire, earthquake divisions to obtain timely and accurate payments and comped billing
• Contacts clients with past due accounts to formulate payment plans and discuss options.
• Responds to customer concerns and questions on daily basis.
• Manages invoicing and payment processing
• Utilizes talents and expertise to complete on-time and accurate information to customer

• Responded to customer concerns and questions on daily basis.
• Executed billing tasks and recorded information in company databases.
• Managed invoicing and payment processing operations.
• Handled account payments and provided information regarding outstanding balances.
• Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.

SFPP training to learn all aspects of the billing system.