Charlene Hogan
Grandparents
Torrance,CA
2027
Years of experience
Compassionate in-home caregiver with 4+ years of experience supporting daily routines, medication reminders, and light housekeeping. Known for strong communication, reliability, and accurate charting while helping clients stay safe, comfortable, and respected.
Work History
Inhome Caregiver
Imhome Caregiver
Sales Associate
- Qualified inbound leads and matched prospects with appropriate home improvement services
- Conducted outbound calls to nurture prospects and schedule consultations
- Logged customer interactions and sales activity in CRM systems
- Presented service options clearly to address homeowner needs and objections
Sales Associate
- Followed up on leads to maintain engagement and support conversion
- Coordinated appointment schedules between prospects and sales team
- Maintained accurate records of lead status, contact details, and outcomes
- Adapted sales approach to support changing customer priorities and service requests
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Sales Associate
Sales Associate
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Loss prevention agent
- Camera surveillance educated
- Ticketing theft
- Apprehension educated
- Secret shopper educated
- Audits on store floor secured
- Scheduled daily event
Cashier
Bank Teller
13 Years 3 Months- Processed cash deposits, withdrawals, and transfers with accuracy and policy compliance.
- Balanced cash drawer and resolved discrepancies to maintain daily accountability.
- Verified customer identification and endorsed negotiable instruments to prevent fraud.
- Assisted clients with account inquiries, service requests, and transaction details.
- Balanced cash drawer accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Inhome Caregiver
- Supported daily hygiene, dressing, and mobility needs to maintain comfort and dignity.
- Prepared nutritious meals and monitored food intake to support health requirements.
- Delivered medication reminders and tracked routine care tasks with accuracy.
- Provided companionship through conversation, activities, and emotional support.
- Maintained clean living spaces through light housekeeping and laundry, ensuring a comfortable environment.
- Coordinated appointment schedules, transportation, and family updates to facilitate seamless care.
- Observed changes in client's behavior or condition in behavior or condition and reported concerns promptly.
- Traveled to client homes to provide care services and maintain continuity of support.
Education
High School Diploma
High School Diploma
Skills
Meal preparation
Housekeeping support
Toileting aid
Therapy support
Patient documentation
Safety protocols
Care adherence
Charting
Documentation
Transportation coordination
Sanitation practices
Patient charting
Driver's license
Timeline
Bank Teller
Washington Mutual Bank
08.2003 - 11.2016Read More
Inhome Caregiver
Boyfriend
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Imhome Caregiver
Brother
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Sales Associate
Home Improvement Leads
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Sales Associate
VerizonFios
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Sales Associate
Direct TV
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Sales Associate
Ralphs Grocery
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Sales Associate
Loehmann's
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Cashier
Home Depot
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Inhome Caregiver
Grandparents
2020 - CurrentRead More
La Vocational
High School Diploma
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La Vocational
High School Diploma
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American Massage Therapy Association CERTIFICATE
I provide body & shape muscle repaired technique for all patients.