Summary
Overview
Work History
Skills
References
Timeline
Generic

Charlene Holley

Savannah,GA

Summary

Management professional bringing more than 10 years of leadership talents with a focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Kroger
Bluffton, SC
09.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

General Manager

Kelley’s Fia Rua Irish Pub
Richmond Hill, GA
01.2018 - 07.2022
  • Develops and implements operating goals and objectives
  • Organizes and supervises all marketing and promotional activities
  • Analyzes food and beverage costs and assigns menu pricing
  • Calculates daily restaurant receipts and reconciles with sales
  • Facilitates and negotiates all food and beverage supply requirements, conducts inventory, and places orders with suppliers
  • Determines and maintains staffing requirements, and trains and supervises staff
  • Manages staff performance utilizing established standards and procedures; ensures staff awareness and adherence to all standard operating procedures
  • Monitors adherence to health, safety and hygiene standards in kitchen and restaurant
  • Interacts with customers to establish positive relationships, manages complaints, and ensures positive customer experience
  • Arranged maintenance and repairs of equipment and services
  • Develops and implements standard operating procedures and mitigated any exigent problem issues
  • Ensures correct storage of supplies.

Administrative Assistant, Client Contact Specialist

Heather Brock First Command Financial Planning
01.2018 - 01.2020
  • Scheduled and confirmed client appointments, collaborated with clients to gather required information for their financial plan
  • Assisted advisor with the development of client’s financial plan
  • Prepped, delivered, and maintained follow up of all necessary paperwork for client’s financial plans
  • Proficient in computer applications such as CRM, NaviPlan, EDM, MS Office, MS Outlook
  • Preformed conflict resolution in the absence of the advisor, and effectively resolved client concerns
  • Managed office communications and client files to ensure full compliance.

Patient Care Technician/Unit Secretary Med/Surg

Piedmont Newnan Hospital and Emory University Hospital Midtown
01.2012 - 01.2018
  • Performed vital sign readings and recorded findings
  • Provided written and oral documentation for health status assessments of patients to supervisor
  • Maintained patients sleeping quarters to ensure highest levels of hygiene and comfort
  • Assisted patients to ambulate and transfer to chair or wheelchair with transfer belt
  • Practiced postmortem care for patients and family members
  • Preformed blood glucose checks, wet to dry dressing changes, peg tub and tracheotomy stoma care, bladder scans, soap suds enema, ostomy measurement and application
  • Inserted and discontinued Foley’s; Discontinued Peripheral IV lines
  • Aided other medical units to include ICU, PCU, and Orthopedics
  • Assisted patients with critical care needs.

Office Manager

LTC (Retired) Kathy Skillington
01.2003 - 01.2008
  • Developed and implemented compliance program for the district and conducted monthly audits for each advisor and their staff
  • Supported District Advisor with yearly home office compliance inspections to include unannounced inspections with the State and FINRA
  • Developed administrative assistant group to assist advisors with document preparation workload
  • Interviewed, hired, and trained all administrative staff for advisor group
  • Established performance goals and milestones for administrative staff in support of corporate core values
  • Assisted District Advisor with the training of all new advisors
  • Managed all advisors’ licensing and continued education documentation to ensure the highest levels of compliance with State and Federal requirements
  • Developed and managed District Advisor’s calendar
  • Coordinated and oversaw all district events
  • Prepped, delivered, and maintained documentation for clients with their financial plans
  • Advised the District Advisor on office team strategies
  • Assisted District Advisor with marketing development and implementing action plans for home office
  • Liaison between HQ Office and District Office for all marketing and compliance issues
  • Collaborated with multiple advisors to assist in the development of financial plans.

Skills

  • Exceptional planning, organizing, and critical thinking skills developed through work experience and education
  • Excellent verbal and written communication skills
  • Strong ability to present information to team members in clear and positive manner
  • Ability to effectively plan, organize, and implement responsibilities
  • Diverse span of employment and experience
  • Outstanding team player

References

References available upon request.

Timeline

Assistant Store Manager

Kroger
09.2022 - Current

General Manager

Kelley’s Fia Rua Irish Pub
01.2018 - 07.2022

Administrative Assistant, Client Contact Specialist

Heather Brock First Command Financial Planning
01.2018 - 01.2020

Patient Care Technician/Unit Secretary Med/Surg

Piedmont Newnan Hospital and Emory University Hospital Midtown
01.2012 - 01.2018

Office Manager

LTC (Retired) Kathy Skillington
01.2003 - 01.2008

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Charlene Holley