Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene Howd

Seattle,WA

Summary

Adept at enhancing workplace functionality and client satisfaction, my tenure at PBI Inc. honed my furniture installation and repair skills, alongside fostering exceptional teamwork and communication abilities. Demonstrated success in streamlining processes for increased efficiency, I consistently delivered high-quality results, reducing callbacks significantly. My proactive approach in troubleshooting and customer service excellence underscores my commitment to excellence.

Overview

19
19
years of professional experience

Work History

Lead Furniture Installer

PBI Inc.
05.2012 - Current
  • Disassembled broken and defective furniture and equipment to facilitate repair.
  • Followed manufacturer manuals, diagrams and specifications to properly install and repair office furniture and equipment.
  • Safely transported furniture products between warehouses, stores, showrooms, and clients'' locations using appropriate vehicles and equipment.
  • Conducted thorough post-installation inspections to guarantee proper assembly and functionality of furniture items.
  • Streamlined the installation process for improved productivity by effectively organizing tools and equipment.
  • Inspected and documented products for damage and quality prior to installation or delivery.
  • Inspected furniture for proper operation by checking assembly directions.
  • Assembled and installed electronic, electrical and wiring components in modular systems furniture.
  • Uncrated, assembled, installed and repaired furniture and office equipment in customers' homes or offices.
  • Installed Type and Type free-standing furniture, panels and modular systems.
  • Operated forklifts, pallet jacks, hand trucks and dollies to move furniture and equipment to different areas and rearrange within warehouse.
  • Reviewed installation plans with senior installation personnel to install product to meet space plans.
  • Used Type and Type hand and power tools to attach metal braces, corner blocks, dust bottoms and moldings.
  • Maintained a clean and organized workspace throughout each project, minimizing disruption to clients'' living or working environments.
  • Troubleshot issues arising during installations quickly and effectively to minimize downtime while maintaining quality standards.
  • Proactively identified opportunities for process improvement within the installation team, taking initiative to implement changes that led to increased efficiency and customer satisfaction.
  • Kept detailed records of completed projects including photographs of work done along with any feedback received from clients regarding improvements or commendations.
  • Collaborated with team members to complete large-scale projects within tight deadlines, resulting in timely delivery of services.
  • Enhanced customer satisfaction by efficiently assembling and installing various types of furniture in homes and offices.
  • Demonstrated a strong work ethic by consistently arriving on time and completing projects as scheduled, leading to increased trust among customers and colleagues alike.
  • Reduced callbacks by consistently providing high-quality installations, ensuring furniture pieces were securely assembled.
  • Provided expert advice on furniture placement and arrangement, optimizing space utilization for clients.
  • Enhanced team performance by regularly sharing best practices and techniques for furniture assembly and installation among colleagues.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Office Furniture Installer

One Epic
03.2009 - 03.2012
  • Increased workplace safety, ensuring proper anchorage and leveling of office furniture during installations.
  • Effectively utilized tools like drills, hammers, wrenches, and measuring tapes to achieve precise installations according to manufacturer guidelines.
  • Demonstrated versatility in the role, successfully adapting to different types of office environments during multiple assignments across diverse industries.
  • Ensured quality control through meticulous inspection of assembled furniture before finalizing the setup process.

Office Furniture Installer

Bank &Office Interiors
06.2005 - 02.2009

Office Furniture Installer,Delivery Driver

Education

Diploma - Industrial Arts

Hamdan High School
Hamden, CT
06.1986

Skills

  • Furniture Repair
  • Furniture Delivery and Setup
  • Heavy Lifting
  • Hand tools mastery
  • Power Tools Proficiency
  • Technical knowledge
  • Assembly Expertise
  • Accuracy and Precision
  • Stamina and Endurance
  • Teamwork and Collaboration
  • Routine Maintenance
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Following safety practices
  • Work order completion
  • Organizational Skills
  • Team Collaboration
  • Diagnostics and troubleshooting
  • Active Listening
  • Effective Communication

Timeline

Lead Furniture Installer

PBI Inc.
05.2012 - Current

Office Furniture Installer

One Epic
03.2009 - 03.2012

Office Furniture Installer

Bank &Office Interiors
06.2005 - 02.2009

Diploma - Industrial Arts

Hamdan High School
Charlene Howd