Charlene Huggins
Abilene
Summary
Resourceful account manager with a strong track record in client oversight, issue resolution, and relationship-building. Proven ability to maximize repeat business opportunities and expand client base through effective prospecting techniques. Possesses extensive knowledge of the medical field ER management and excels in collaborative environments, consistently achieving optimum outcomes.
Overview
16
16
years of professional experience
Work History
Account Manager
Concord Medical Group/Scout Healthcare Staffing
04.2022 - 06.2024
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed short term and long term clinicians availability to plan and prepare schedules.
- Provided detailed and accurate budgeting and forecasting reports.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted weekly collaboration sessions with the recruiting team for addressing clients' needs.
Account Manager
Concord Medical Group
08.2008 - 11.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed accounts ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
International Trade/ Hotel And Resort Management
Sir Sanford Fleming College
Peterborough, ON CanadaSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Budgeting
- Time Management
- Adaptability
- Organization
- Communication
Timeline
Account Manager
Concord Medical Group/Scout Healthcare Staffing
04.2022 - 06.2024
Account Manager
Concord Medical Group
08.2008 - 11.2021
International Trade/ Hotel And Resort Management
Sir Sanford Fleming College
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