Charlene Jackson
New Orleans,LA
Summary
Dynamic Security Officer with a proven track record at Crescent City Consulting, excelling in incident reporting and CCTV surveillance. Detail-oriented and proactive, I effectively reduced security risks while fostering a safe environment. Skilled in report writing and adept at collaborating with law enforcement, I prioritize safety and client engagement in all situations.
Overview
23
23
years of professional experience
Work History
Security Officer
Crescent City Consulting
08.2019 - 01.2023
- Monitored premises to ensure safety and security compliance.
- Responded promptly to incidents, providing support during emergencies.
- Conducted routine patrols to identify potential security risks.
- Maintained incident reports and logs for accurate documentation.
- Assisted in training new staff on safety protocols and procedures.
- Engaged with clients and visitors to promote a secure environment.
- Collaborated with local law enforcement during critical situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
CNA Supervisor
Home Life in the Gardens
05.2018 - 10.2021
- Coordinated training sessions for staff on best practices in patient care and safety protocols.
- Monitored patient health, documenting changes and communicating them effectively to nursing staff.
- Implemented process improvements that enhanced workflow efficiency among caregiving teams.
- Developed and maintained schedules for nursing staff, optimizing coverage based on patient needs.
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Promoted a positive work environment by fostering open communication among staff members.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Supervised daily activities of nursing assistants to ensure compliance with care standards.
- Conducted performance evaluations, providing constructive feedback to promote professional growth of team members.
- Led initiatives to educate staff on new healthcare regulations and compliance requirements.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
Supervisor/Team Leader
The Maids
05.2017 - 10.2018
- Supervised daily cleaning operations to ensure quality standards and client satisfaction.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Coordinated schedules and workflows to optimize efficiency and resource allocation.
- Conducted regular inspections to maintain compliance with company standards and client expectations.
- Resolved customer inquiries and concerns promptly, fostering strong client relationships.
- Managed inventory of cleaning supplies to ensure availability and cost-effectiveness.
- Facilitated team meetings to encourage communication, collaboration, and continuous improvement initiatives.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Housekeeping Supervisor
Staff Pro Inc
06.2014 - 02.2017
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Housekeeper Supervisor
Jani King
06.2011 - 04.2013
- Supervised cleaning operations to ensure adherence to Jani King standards.
- Trained and mentored new housekeeping staff on procedures and safety protocols.
- Conducted regular inspections of facilities to maintain cleanliness and orderliness.
- Developed efficient cleaning schedules to optimize workforce deployment and productivity.
- Implemented quality control measures to enhance service delivery and client satisfaction.
- Resolved customer complaints promptly, enhancing overall client relations and service reputation.
- Collaborated with management on process improvements to streamline housekeeping operations.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Completed schedules, shift reports, and other business documentation.
- Managed staff of Number housekeepers.
- Contributed to revenue generation initiatives through upselling additional services as appropriate during guest interactions.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
Sales Assistant
Soul Train Fashion
08.2007 - 10.2010
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using POS systems and maintained cash register balance.
- Organized merchandise displays to align with brand standards, improving visual appeal.
- Collaborated with team members to meet daily sales goals and optimize inventory management.
- Handled customer complaints effectively, ensuring satisfaction and retention through timely resolutions.
- Monitored stock levels and coordinated restocking efforts to maintain product availability on the sales floor.
- Participated in training sessions for new employees, fostering a knowledgeable team environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Housekeeping Supervisor
St James Hotel
06.2002 - 06.2005
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Conducted inspections of guest rooms and common areas for quality assurance.
- Coordinated inventory management of cleaning supplies and equipment usage.
- Developed schedules to optimize workforce efficiency and meet occupancy demands.
- Implemented improved cleaning processes, enhancing overall service quality.
- Resolved guest complaints related to housekeeping services promptly and effectively.
- Communicated policies and procedures to team members, fostering a cohesive work environment.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
Ride Operator
Jazzlandpark
06.2000 - 02.2005
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Evaluated employee performance and developed improvement plans.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
- Operated rides, ensuring adherence to safety protocols and guest satisfaction.
- Monitored ride operations for compliance with safety regulations and maintenance standards.
- Assisted guests in boarding and disembarking safely, providing excellent customer service.
- Conducted routine inspections of rides to identify potential issues and ensure optimal performance.
- Collaborated with team members to maintain cleanliness and order in ride areas.
- Responded promptly to guest inquiries and concerns, enhancing overall visitor experience.
- Trained new ride operators on safety procedures and operational guidelines effectively.
- Implemented improvements to streamline ride operation processes for increased efficiency.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Education
High School Diploma -
Marion Abramson
New Orleans, LASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
Work Preference
Work Type
Full TimeTimeline
Security Officer
Crescent City Consulting
08.2019 - 01.2023
CNA Supervisor
Home Life in the Gardens
05.2018 - 10.2021
Supervisor/Team Leader
The Maids
05.2017 - 10.2018
Housekeeping Supervisor
Staff Pro Inc
06.2014 - 02.2017
Housekeeper Supervisor
Jani King
06.2011 - 04.2013
Sales Assistant
Soul Train Fashion
08.2007 - 10.2010
Housekeeping Supervisor
St James Hotel
06.2002 - 06.2005
Ride Operator
Jazzlandpark
06.2000 - 02.2005
High School Diploma -
Marion Abramson