Charlene Johnson

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Billing, Pro Technical and advise in top leading Cellular and Mobile Phone industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Relations position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Training in Business Software Programs with a Great Knowledge of Multi Tasking Software programs while being able to constructively Support the needs of Customers, while adhering to Company policies implemented and taught to me in a group or coaching opportunities
• Very Quick learning ability for necessary and new and innovative software programs required to be a great quality worker with minimum issues and concerns.
• Ability to Acquire a great rapport with Customers and Co-workers alike.
• Clear speaking voice on Calls, with outstanding survey responses from Customers, Peers and Management.
• The desire with opportunities to Reach higher goals and move up in various positions within the Company.

My background of Call Center employment includes, Dominion Gas Company of East Ohio, Verizon and Apple Inc. I reached my incentive goals and received countless excellent Customer Surveys. 

Adhered to all NDA Agreements signed with each Company and adhered to Company Policies.