Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
References
Timeline
Generic

Charlene Johnson

Riverview,Fl

Summary

I am a career-oriented individual looking for a permanent position utilizing my strengths and skills. I have the desire and ability to learn and adapt along with many attributes that will assist a company. I'm a motivated team player who is hard working and eager for further challenges to enhance an already positive career path.

Overview

9
9
years of professional experience
1
1
Certification

Work History

RF Engineer

FIber Nodes Services
10.2023 - Current
  • Optimized RF network performance by conducting detailed analysis and implementing effective solutions.
  • Retested electrical products and systems to determine effect of modifications.
  • Increased customer satisfaction by promptly addressing technical concerns related to radio frequency systems.
  • Ensured reliable signal transmission with thorough testing, validation, and troubleshooting of RF components.
  • Assessed problem severity to determine corrective action, recommending resolutions to technical problems through fault isolation techniques.

Accounts Receivable / Finance

Ashley Furniture
04.2023 - 07.2023
  • Collaborated with sales team to address customer concerns, fostering positive working relationships between departments.
  • Enhanced client relationships through courteous and professional communication during collections process.
  • Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
  • Contributed to the reduction of bad debt expense by diligently managing high-risk accounts and negotiating payment plans when necessary.
  • Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Operations coordinator / Router

Ashley Furniture
03.2017 - 04.2023
  • Geocode customer orders to 80% and under to ensure accurate locations for deliveries.
  • Design delivery routes accordingly in Dispatch Track for three different markets (states) based off our metric guidelines; which included, volume, hours, pieces, and revenue on each truck.
  • Add and remove deliveries through the day using Ashley order management, profit, batch routing and Dispatch Track.
  • Developed custom routing scripts and automation tools to streamline routine tasks, saving time and reducing the margin for human error.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Corresponded with carrier representatives to make arrangements and provide instructions for delivery of orders.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Collaborated with team members to troubleshoot and resolve complex routing issues, ensuring minimal downtime.

Warehouse administrative / Warehouse Associate

Ashley Furniture
01.2017 - 03.2017
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
  • Checked packages and merchandise for damage and notified vendors.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Floater / Warehouse Associate

AMAZON FULLFILMENT CENTER
10.2014 - 01.2017
  • Stowing consists of placing inventory in the correct bins
  • Also correct inventory counting as the items are being placed
  • Picking was analyzing the lettered bins for inventory using 'hand swiping'
  • Then pulling the items out and placing them in the bins to be sent off in the conveyer for the customer's order to be sent for shipment
  • Receive is receiving inventory right off the trucks, then we have to scan the items in with the accurate quantity onto the carts
  • That allows the next step to be processed which would be stowing
  • Also includes loading and unloading pallets
  • Autobox is a fast-paced packing duty
  • Required to pack 700-1000 orders in a two-hour period
  • (Numbers depended on technical issues)
  • Waterspidering was making sure you keep up with the counts of carts you request from the VRC so you can make sure all four floors have enough work brought out to other employees before they run out
  • While waiting for carts you must keep the floors maintained with organized carts and empty totes
  • Pack Singles is similar to Autobox
  • But in singles you pack all types of boxes and envelopes in a timely matter so the orders will be shipped out on the scheduled time.

Education

HIGH SCHOOL DIPLOMA -

EAST BAY HIGH SCHOOL
Gibsonton, FL
05.2005

Skills

  • DATA ENTRY
  • TIME MANAGEMENT
  • ORGANIZATION
  • 50 WPM
  • ANALYTICAL THINKING
  • DISPATCHTRACK
  • BATCH ROUTING
  • PROFIT
  • SALESFORCE
  • DOT REGULATIONS
  • MICROSOFT EXEL
  • MICROSOFT WORD
  • TEAM COLLABORATION
  • ADAPTABILITY
  • STAFF TRAINING
  • MULTITASKING

Certification

  • PAR CERTIFIED
  • CPR CERTIFIED
  • AED CERTIFIED

Personal Information

Title: OPERATIONS COORDINATOR

References

  • Mike Eldridge, DHL (3rd party for Ashley Furniture), (401) 249-1325
  • Ariel Lynn, Ashley Furniture, (330) 412-7242
  • Veronica Binder, Fiber Nodes Services, (813) 305-9488

Timeline

RF Engineer

FIber Nodes Services
10.2023 - Current

Accounts Receivable / Finance

Ashley Furniture
04.2023 - 07.2023

Operations coordinator / Router

Ashley Furniture
03.2017 - 04.2023

Warehouse administrative / Warehouse Associate

Ashley Furniture
01.2017 - 03.2017

Floater / Warehouse Associate

AMAZON FULLFILMENT CENTER
10.2014 - 01.2017

HIGH SCHOOL DIPLOMA -

EAST BAY HIGH SCHOOL

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