Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Charlene Joseph

Lauderhill,FL

Summary

Professional Customer Service Experience: With an impressive 8 years of experience in a high-volume call center. Adept at maintaining a positive attitude in the workplace. History of representing organizations with professionalism poise and integrity. Outstanding problem solving and active listening skills. Exceptional ability to build productive relationships, resolve complex issues and win customer loyalty.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Maintenance Supervisor

B and B Maintenance
12.2019 - Current
  • Conduct regular inspections to ensure compliance with safety standards and regulations
  • Train and mentor new team members, fostering a culture of continuous improvement and professional development
  • Maintained accurate records of maintenance projects and expenses, aiding in budget management and reporting
  • Lead and coach up to 15 direct reports, by translating and distributing work orders while aligning on daily expectations.
  • Ensure the building is up to Osha standards to avoid any violations.
  • Provides exceptional customer service, clearly communicating processes and timelines to clients.
  • Coordinate maintenance schedules, prioritize tasks, and maintain strong client relationships.

Data Entry Clerk/Receptionist

Nordis Technologies
08.2014 - 09.2019
  • Read source data and enter information in specific data fields within the data base
  • Proofread information for accuracy plus locate and correct data entry errors
  • Performed administrative tasks such as filing and taking phone calls

Customer Satisfaction Consultant

Lipson Research
12.2007 - 06.2014
  • Greet customers over the phone insuring satisfactory follow ups for car dealerships, doctor visits and bank branches
  • Provided good customer service whether there was an issue of any matter
  • Performed market research surveys on customer needs and requirements
  • Skillful problem solving and active listening skills
  • Exceptional ability to build productive relationships, resolving complex issues and win customer loyalty

Education

Broward College
Fort Lauderdale, FL
01-2021

Florida Career College
Miami, FL
10-2007

High School Diploma -

Plantation High School
05-2006

Skills

  • Excellent verbal and written communication
  • Strong problem-solving abilities
  • Empathetic and patient
  • Ability to multitask and prioritize
  • Strong leadership and team management skills

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • [Area of certification]
  • Material Handling Equipment Certification - Manufacturing Skill Standards Council.
  • Medical Clean room Certification
  • Osha Certification

Timeline

Maintenance Supervisor

B and B Maintenance
12.2019 - Current

Data Entry Clerk/Receptionist

Nordis Technologies
08.2014 - 09.2019

Customer Satisfaction Consultant

Lipson Research
12.2007 - 06.2014

Broward College

Florida Career College

High School Diploma -

Plantation High School

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Charlene Joseph