Charlene King
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Cashier Assistant Manager
LUMBERTON HWY 211 ARCADE
09.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Reduced wait times by implementing effective queue management strategies during peak hours.
Order Fulfillment Associate
Walmart Distribution
07.2022 - 10.2023
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Cashier/ Assistant Manager
Highway 211 Arcade
10.2018 - 03.2022
- Process sales transactions, calculate the cost of products or services, accept payments, calculate and return change when required by the payment method, maintain adequate change denominations in the cash drawer and request additional change, answer customer questions about products or services, reconcile cash drawers and sales receipts, report issues with equipment, schedule and coordinate meetings, conduct employee performance reviews, develop good customer relationships, participate in recruitment and dismissal processes, smooth out problems within the workplace, address employee and customer concerns, develop strategies for better workplace efficiency and goal achievement, liaise between managers, customers and employees, provide direction to staff, monitor spending patterns and budget, fill in for Manager in times of absence, make executive decisions, hold meetings and provide accountability
Customer Service Representative
Asurion
03.2021 - 09.2021
- Maintain exceptional customer service, provide remote support for customer inquiries about lost or damaged devices, resolve customers issues, offer connected home product on every call, engage with the customer to understand your technology and sell protection/technical support solutions
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Sykes Enterprises
05.2016 - 10.2018
- Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients, determines appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps, informs customer of those appropriate next steps and works with customer to achieve issue resolution, maintains proficiency in programs, products and/or platforms assigned, maintains pertinent paperwork and records through data entry, may test software and hardware to evaluate ease of use and whether product will aid user in performing work, communicates with team manager, team members and other teams regarding problems, solutions and trends, responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards
Education
Associates Degree in Applied Science in Medical Office Administration -
Robeson Community College
Lumberton, NC08.2015
Diploma -
Lumberton Senior High
Lumberton, NC06.2007
Skills
- Earned a certificate of completion on Microsoft Office Suite such as Word, Excel, PowerPoint, and Access
- Typing speed is currently 35 WPM
- Decision-making capabilities
- Cash handling expertise
- Workplace Safety
- Employee Training
- Time Management
- Issue Resolution
- Attention to Detail
- Problem-solving abilities
- Multitasking
References
References are available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier Assistant Manager
LUMBERTON HWY 211 ARCADE
09.2023 - 03.2024
Order Fulfillment Associate
Walmart Distribution
07.2022 - 10.2023
Customer Service Representative
Asurion
03.2021 - 09.2021
Cashier/ Assistant Manager
Highway 211 Arcade
10.2018 - 03.2022
Customer Service Representative
Sykes Enterprises
05.2016 - 10.2018
Associates Degree in Applied Science in Medical Office Administration -
Robeson Community College
Diploma -
Lumberton Senior High
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