Charlene Klockzien

• Interacted with customers by phone, email or in-person to provide information.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Delivered clerical support by handling range of routine and special requirements.
• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
• Assisted with coordination and hosting of company events.

Single point contact for Vice President of Operations.

Booked all travel arrangements for management.

Calendar scheduling of meetings and conference calls, create agendas and take meeting minutes.

Created and kept up to date various spreadsheets to track overall budget dollars, travel expenses, staffing requisitions and headcount.

Updates to org charts.

Single point for ordering office supplies and cells.

Calendar and email monitoring.

Member of Women Empowered and PAAN - employee resource groups celebrating diversity and volunteerism.

Create, proofread and edit monthly Operations Report and quarterly newsletter.

Worked as general office/clerical for Pepsi Bottling Group for 2 years and as a Staffing Assistant for Qwest Communications for 3 years.

Assisted in all phases of purchasing of commodities.

Personnel and Assistant Manager for the company.

Purchasing of office supplies and equipment.

Secretarial duties as needed.

Cataloged and tracked merchandise.

Contacted vendors regarding shipments.

Worked on floor and display as needed.