Charlene Kongolo
Raleigh,NC
Summary
Dynamic and detail-oriented Bank Teller with proven expertise at Wells Fargo in transaction processing and customer relationship development. Demonstrated ability to enhance client satisfaction and retention through exceptional service and proactive financial needs assessment. Skilled in cash handling and fraud detection, consistently exceeding sales goals while maintaining confidentiality and professionalism.
Overview
11
11
years of professional experience
Work History
Bank Teller
Wells Fargo
08.2014 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Placed orders for customer checks and verified starting numbers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Calculated fees due, interest and change for customer transactions.
Education
Maria Goretti
Liège, BelgiumSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Cash handling expertise
- Data entry efficiency
- Decision-making
- Customer needs assessment
- Regulatory compliance
- Balance transfers
- Fraud detection
- Account updating
- Transaction processing accuracy
- Revenue growth
- Teller support
- Banking regulations knowledge
- Problem-solving
- Multitasking and organization
- Clear communication
- Team collaboration
- Phone etiquette
- Risk management
- Confidentiality awareness
- Financial product sales
- Currency conversion
- Money orders
- Trustworthiness and integrity
- Banking software
- Strong work ethic
- Excellent time management skills
- Cash drawer balancing
- Bilingual in language
Languages
French
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
08.2014 - Current
Maria Goretti
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