Charlene Koons
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Server
The Feed Store
08.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Fine Dining Server
Pappadeaux's Seafood Kitchen
02.2021 - 06.2023
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
Fine Dining Server
Carabbas
03.2019 - 01.2021
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Beauty Consultant
Stage Stores
10.2017 - 11.2019
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Conducted consultations to understand client's desired look.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Monitored current trends to understand fashions and better serve customer needs.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Shift Manager
Luke's Icehouse
08.2016 - 05.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Banquet Server
Larry's Seafood
07.2005 - 01.2014
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
Independent Beauty Consultant
Mary Kay
02.1997 - 09.2008
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Recommended specific hair and beauty products to meet individual customer needs.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Developed strong relationships with clients, resulting in repeat business and increased referrals.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Successfully upsold additional products by identifying client needs and suggesting complementary items.
- Helped clients achieve their desired look with expert color matching services for various cosmetics products.
- Gave advice to customers on specific product ranges.
Education
GED -
Bridge City High School
Bridge City, TX05.1999
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Sales expertise
- Quality Control
- Performance Improvement
- Suggestive Selling
- Point of sale operation
- Order Management
Timeline
Server
The Feed Store
08.2023 - 03.2024
Fine Dining Server
Pappadeaux's Seafood Kitchen
02.2021 - 06.2023
Fine Dining Server
Carabbas
03.2019 - 01.2021
Beauty Consultant
Stage Stores
10.2017 - 11.2019
Shift Manager
Luke's Icehouse
08.2016 - 05.2019
Banquet Server
Larry's Seafood
07.2005 - 01.2014
Independent Beauty Consultant
Mary Kay
02.1997 - 09.2008
GED -
Bridge City High School
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