Charlene Labia
MYAKKA CITY
Summary
Detail-oriented Medical Phone Operator skilled in managing patient inquiries and scheduling. Proven ability to maintain professionalism in high-call volumes while ensuring accurate record-keeping.
Compassionate healthcare professional known for excellent time management and team collaboration. Expertise in navigating electronic health records and resolving patient inquiries efficiently, ready to enhance operational efficiency in a fast-paced environment. Demonstrated ability to manage high call volumes while maintaining quality service. Seeking to transition these skills into a new field, contributing to different professional setting.
Overview
4
4
years of professional experience
Work History
Medical Phone Operator
Sarasota Arthritis Center
07.2022 - Current
- Handle incoming telephone calls from patients to schedule appointments, answer general questions and triage calls to the appropriate department for all 3 locations.
- Schedule patient appointments using electronic health record systems to optimize clinic workflow. EMR(Nextgen)
- Maintain accurate patient records, updating information as necessary to ensure data integrity.
- Assist in resolving patient inquiries.
- Train new staff on phone protocols and appointment scheduling procedures for operational efficiency.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Send tasks to appropriate physicians, clinical staff, infusion, billing and other departments.
- Respond to calls efficiently while maintaining quality of service.
- Verify insurance, triage referral requests to Patient Care Coordinators.
- Follow practice policies, guidelines and other management directed tasks.
Patient Care Coordinator
Sarasota Arthritis Center
07.2022 - Current
- Worked both check out and check in
- Scheduled patients
- Completed incoming faxes and distributed accordingly
- Maintained patient information, including insurance plans
- Answered incoming call, directing as necessary
- Completed patient forms for new patients, office policies, financial documents and PAN forms
- Scanned medical records
- Collected patient payments such as balances, co-insurance, copays, etc
- Assisted with keeping inventory and tracking medication samples
- Assisted w/physician and management related tasks
Education
High School Diploma -
Carlson High School
Rockwood, MI01-1990
Skills
- Can work independently or as a team whether is be in office or remote
- Proficient with Microsoft and internet
- Type letters and/or correspondence
- Detailed oriented
- Empathy and patience
- Appointment scheduling
- Receptionist/call center experience in a healthcare setting; both in office and remote
- Knowledge of Medical office systems, procedures, insurance, EMR (Nextgen) and HIPAA
- Excellent time management skills and ability to multitask and prioritize work
- Excellent written and verbal communication skills
- Data Entry
Timeline
Medical Phone Operator
Sarasota Arthritis Center
07.2022 - Current
Patient Care Coordinator
Sarasota Arthritis Center
07.2022 - Current
High School Diploma -
Carlson High School