Summary
Overview
Work History
Education
Skills
Timeline
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Charlene Langenfeld

Port Charlotte,FL

Summary

Dedicated professional with experience as a Crossing Guard at CCSO, skilled in safety violation identification and fostering positive environments. Proven ability to manage emergency situations with patience and dependability, while enhancing student safety and community engagement. Recognized for building rapport with students and parents, contributing to a supportive school atmosphere.

Overview

9
9
years of professional experience

Work History

Crossing Guard

CCSO
08.2023 - 05.2024
  • Assisted in emergency situations, providing first aid when necessary and contacting emergency services as needed.
  • Collaborated with school administrators to identify potential safety hazards and develop strategies for addressing them.
  • Used signs, hand signals and flags to control car and foot traffic conditions.
  • Contributed to a positive atmosphere around the school campus by greeting students and parents with enthusiasm each day.
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.

Teacher Assistant/Crossing Guard

City of Methuen, MA
08.2018 - 10.2020
  • Oversaw students during various school activities, ensuring a positive environment.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.

Sales Associate

Home Depot
05.2015 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Educational Psychology

UMass Lowell
Lowell, MA

Associates - General Studies/ Nursing

Northern Essex Community College
Haverhill, MA

Skills

  • Safety violation identification
  • Patience and tolerance
  • Dependability

Timeline

Crossing Guard

CCSO
08.2023 - 05.2024

Teacher Assistant/Crossing Guard

City of Methuen, MA
08.2018 - 10.2020

Sales Associate

Home Depot
05.2015 - 08.2018

Educational Psychology

UMass Lowell

Associates - General Studies/ Nursing

Northern Essex Community College

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Charlene Langenfeld