Charlene Law
Green Bay,WI
Summary
Organized and detail-oriented administrative professional with over 17 years of experience in operations management and customer service. Proven ability to manage schedules, streamline communications, and handle day-to-day administrative tasks. Seeking to leverage organizational and communication skills in a remote Personal Assistant role to support leadership and promote sustainability.
Overview
17
17
years of professional experience
Work History
Owner / Operator
Rapid Rooter Sewer and Drain
06.2020 - Current
- Successfully manage all administrative functions for a family business, ensuring smooth operations and efficient client services
- Coordinate client and vendor communication, ensuring clear and timely responses
- Manage job scheduling and operational logistics to optimize workflow
- Maintain accurate customer records and financial data for reporting and compliance
- Handle day-to-day correspondence and task management through email and project management tools
- Skilled in using email, calendar software, project management tools, and digital platforms for administrative tasks and executive support
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Co-Owner / Vice President / Service Manager
Glab Maintenance Services
06.2014 - 05.2020
- Led administrative and operational functions for a nationwide facility maintenance company, including payroll, vendor negotiations, and employee management.
- Developed and implemented training programs, improving administrative procedures and team efficiency.
- Coordinated meetings with employees and senior management, providing reports to ensure client satisfaction and operational transparency.
- Managed financial tasks, ensuring timely payments and collaborating closely with the accounting team.
- Cultivated strong relationships with key stakeholders, fostering collaboration and long-term success.
- Spearheaded cross-functional projects to drive efficiency and meet strategic goals.
- Proficient in using digital platforms like email, calendar software, and project management tools to streamline operations and enhance productivity.
Owner / Operator / Photographer
Artistic Visions
06.2007 - 06.2017
- Provided personalized administrative and creative services to clients while managing all aspects of business operations
- Handled client communication, job scheduling, and logistics for photography sessions
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
Southwest High School
Green Bay, WISkills
- Time Management & Prioritization
- Written & Verbal Communication
- Organizational Skills
- Administrative Support & Confidentiality
- Operations Management
- Customer Relations
- Team Collaboration
- Scheduling & Calendar Management
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave4-day work weekCareer advancementTimeline
Owner / Operator
Rapid Rooter Sewer and Drain
06.2020 - Current
Co-Owner / Vice President / Service Manager
Glab Maintenance Services
06.2014 - 05.2020
Owner / Operator / Photographer
Artistic Visions
06.2007 - 06.2017
High School Diploma -
Southwest High School
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