Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
BusinessAnalyst
Charlene Law

Charlene Law

Green Bay,WI

Summary

Organized and detail-oriented administrative professional with over 17 years of experience in operations management and customer service. Proven ability to manage schedules, streamline communications, and handle day-to-day administrative tasks. Seeking to leverage organizational and communication skills in a remote Personal Assistant role to support leadership and promote sustainability.

Overview

17
17
years of professional experience

Work History

Owner / Operator

Rapid Rooter Sewer and Drain
06.2020 - Current
  • Successfully manage all administrative functions for a family business, ensuring smooth operations and efficient client services
  • Coordinate client and vendor communication, ensuring clear and timely responses
  • Manage job scheduling and operational logistics to optimize workflow
  • Maintain accurate customer records and financial data for reporting and compliance
  • Handle day-to-day correspondence and task management through email and project management tools
  • Skilled in using email, calendar software, project management tools, and digital platforms for administrative tasks and executive support
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Co-Owner / Vice President / Service Manager

Glab Maintenance Services
06.2014 - 05.2020
  • Led administrative and operational functions for a nationwide facility maintenance company, including payroll, vendor negotiations, and employee management.
  • Developed and implemented training programs, improving administrative procedures and team efficiency.
  • Coordinated meetings with employees and senior management, providing reports to ensure client satisfaction and operational transparency.
  • Managed financial tasks, ensuring timely payments and collaborating closely with the accounting team.
  • Cultivated strong relationships with key stakeholders, fostering collaboration and long-term success.
  • Spearheaded cross-functional projects to drive efficiency and meet strategic goals.
  • Proficient in using digital platforms like email, calendar software, and project management tools to streamline operations and enhance productivity.

Owner / Operator / Photographer

Artistic Visions
06.2007 - 06.2017
  • Provided personalized administrative and creative services to clients while managing all aspects of business operations
  • Handled client communication, job scheduling, and logistics for photography sessions
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Education

High School Diploma -

Southwest High School
Green Bay, WI

Skills

  • Time Management & Prioritization
  • Written & Verbal Communication
  • Organizational Skills
  • Administrative Support & Confidentiality
  • Operations Management
  • Customer Relations
  • Team Collaboration
  • Scheduling & Calendar Management

Work Preference

Work Type

Part TimeFull Time

Work Location

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave4-day work weekCareer advancement

Timeline

Owner / Operator

Rapid Rooter Sewer and Drain
06.2020 - Current

Co-Owner / Vice President / Service Manager

Glab Maintenance Services
06.2014 - 05.2020

Owner / Operator / Photographer

Artistic Visions
06.2007 - 06.2017

High School Diploma -

Southwest High School
Charlene Law