Charlene Lockwood
Las Vegas,NV
Summary
Proven ability to excel in fast-paced environments while adapting to last-minute changes. Consistently recognized for high-quality work and efficiency under pressure. Strong work ethic combined with effective communication skills enhances team collaboration and supports organizational objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
GSS/ Host Skill Trainer/Retail Shift Leader
Cracker Barrel
Las Vegas, NV
10.2023 - Current
- Welcomed guests with a smile to create a positive atmosphere.
- Assisted guests with retail sales to enhance shopping experience.
- Managed cash stand operations to ensure efficient transactions.
- Confirmed accuracy of to-go orders before distribution.
- Maintained cleanliness and organization of retail store environment.
- Restocked merchandise to ensure adequate inventory levels.
- Performed host duties to facilitate smooth customer flow.
- Trained and mentored new team members on customer service standards.
- Assisted in creating visually appealing merchandise displays to enhance sales.
- Monitored employee performance and provided feedback as needed.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Supervised and trained new retail employees.
Store Manager
10 Boutique, SNI Group
01.2010 - 12.2013
- Create an environment that inspires repeat customers, coach, train and motivate to achieve maximum results.
- Educate associates on LP policies and manage store shrink.
- Contribute creative ideas to drive sales through merchandising and visual displays.
- Supervise daily operations of the store.
Area Manager
Lime Time
01.2006 - 12.2010
- Manage 4 locations to include coach, develop and maximize the success of all associates.
- Implement company selling strategies and visual standards.
- Maximizing revenue generation across multiple retail locations.
- Recruitment, supervision, training and scheduling of staff of 18 employees.
- Responsible for conceiving and generating visual merchandising displays and implementing safety and shrink practices.
- Increased sales overall 25.
Education
Associate Degree - Business Management
University of Chicago
01.1970
Skills
- Cash handling
- Visual merchandising
- Retail operations
- Guest relations
- Multitasking proficiency
- Up-selling techniques
- POS software
- Effective time management
- Customer service
- Employee training
- Performance monitoring
- Time management
Certification
- Food Handler Card
References
References available upon request.
Timeline
GSS/ Host Skill Trainer/Retail Shift Leader
Cracker Barrel
10.2023 - Current
Store Manager
10 Boutique, SNI Group
01.2010 - 12.2013
Area Manager
Lime Time
01.2006 - 12.2010
Associate Degree - Business Management
University of Chicago
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