Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Charlene Lynn

Wellford,SC

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Staffmark – Market and Branch Manager

Staffmark
01.2017 - Current
  • Management of Operations and Sales
  • Audit I-9 and Everify processes – Branch compliance
  • Responsible for overall financial operation and profitability of both branches
  • P&L’s for 2 branches
  • Payroll – ADP, Kronos, Workday and People Soft
  • Unemployment
  • Workers Compensation
  • FMLA, ADA, HIPAA, Federal and State laws Compliance
  • Complaints and Investigations
  • Counsel and Coach staff
  • Increases sales and profits
  • Responsible for recruiting Professional and hourly employees for company and clients
  • Manages Customer Relation issues
  • Investigate and resolves customer/employee problems
  • Credit and collections
  • Creative recruiting for candidates
  • Establish Safety training for employees based on the clients needs.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Complied with established internal controls and policies.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Director of Operations Manager and Human Resources

Staff One Plus Inc
01.2016 - 01.2017
  • Management of Operations and Human Resources of all Staff One office in SC and Florida
  • Maintain Forecasting of hours
  • Branches Profit and Loss
  • Unemployment
  • Workers Compensation
  • OSHA Logs
  • Counsel and Coach all management and staff
  • Insurance Benefits
  • FMLA, ADA, HIPAA, Federal State Law Compliance
  • Professional Recruitment
  • Hourly recruiting
  • Recruiting, interviewing, reference checks, new hire orientation and hiring of employee’s
  • Payroll – ADP systems, Kronos, Time Keeping
  • HRIS experience.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.

Phillips Staffing - Branch Manager and Human Resources

Phillips Staffing
01.2011 - 01.2016
  • Management of two branches and 5 on-site locations
  • Maintaining all Management reports to ensure the P&L
  • Recruitment of Professional placements – Engineers, Vice Presidents, Managers, Maintenance, Human Resource - Benefits, Accounting, etc
  • Workers Compensation
  • FMLA, ADA, HIPAA, Federal and State laws Compliance
  • Complete I-9 Audits
  • Conduct investigation, prepared investigation reports and made recommendations to resolve employee issues based on policy, best practice and legal justifications
  • Responsible for Unemployment claim hearings
  • Responsible for goal planning, forecasting, evaluation, and problem solving
  • Employees complaints and Investigations
  • Negotiating and closing sales
  • Assessing initial set-up requirements of new clients
  • Responsible for all Marketing presentations for sales calls
  • Actively soliciting new clients and nurturing existing client accounts, ensuring their needs and requirements were not only accommodated but surpassed
  • Safety Training and Requirements for clients
  • Recruiting, interviewing, reference checks, new hire orientation and hiring of employee’s
  • Assuring all recruiting, interviews, background checks, reference checks, data entry, drug screens, and assignment placements are completed in the correct procedure and in a timely manner.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Resolved various issues impacting sales management and business operations.
  • Boosted sales and customer loyalty through incentive programs.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Generated financial and operational reports to assist management with business strategy.
  • Launched new training program to boost employee skills and staff retention rate.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Guardian Healthcare Inc. – Grievance and Appeal Administrator and Human Resources Generalist

Guardian Healthcare Inc.
01.2009 - 01.2011
  • Responsible for company compliance with Centers for Medicare and Medicare Services
  • Human Resources Generalist – responsible for HR duties, recruitment –Pharmacist, RN nurses and Licensed Life and Health Agents, staffing agency FMLA, ADA, HIPAA, Federal and State laws Compliance
  • Complete I-9 Audits
  • Conduct investigation, prepared investigation reports and made recommendations to resolve employee issues based on policy, best practice and legal justifications
  • Enrollment
  • Executive Assistant to the COO and CEO – then promoted to Grievance and Appeal Administrator and Human Resource Generalist
  • Appeals and Grievances
  • Override Member Prescription issues
  • Department of Insurance appointment of Agent with the company
  • Marketing material for new plans
  • Customer Service
  • Fraud.
  • Promoted a positive working atmosphere through teamwork and collaboration with colleagues across departments.
  • Maintained confidentiality of sensitive information at all times while adhering to relevant privacy regulations.
  • Provided exceptional customer service, assisting visitors with directions and addressing concerns promptly.
  • Provided support during special events to ensure smooth operations while maintaining a secure environment.
  • Trained new staff in security procedures, ensuring consistent adherence to company policies.
  • Collaborated with local law enforcement agencies to share information and maintain a safe environment for all.
  • Improved communication among team members by developing daily briefing sessions.
  • Implemented access control measures to protect sensitive information from unauthorized access or disclosure.
  • Conducted thorough investigations into reported incidents, leading to accurate identification of responsible parties.
  • Responded effectively to emergencies as part of a coordinated team effort, minimizing potential harm to individuals involved.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
  • Assisted in the development of workplace safety training programs, enhancing overall employee awareness and preparedness.
  • Established emergency response plans, resulting in improved preparedness for critical situations.
  • Helped clients navigate social services system and access needed resources.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Coordinated with different service providers to meet clients' individual needs.
  • Kept case files updated, accurate and aligned with requirements.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

StaffMasters - Branch Manager and Business Development Manager

StaffMasters
01.2005 - 01.2009
  • Management of the branch and on-site locations
  • Maintaining all Management reports to ensure the P&L and collections were kept in a positive standing
  • Knowledge of FMLA, ADA, HIPAA, Federal and State laws
  • Responsible for goal planning, forecasting, evaluation, and problem solving
  • Negotiating and closing sales
  • Assessing initial set-up requirements of new clients
  • Responsible for all Marketing presentations for sales calls
  • Actively soliciting new clients and nurturing existing client accounts, ensuring their needs and requirements were not only accommodated but surpassed
  • Winning over many clients from larger companies, due to the extremely high standards of our creative staffing and Technical support we offer
  • Business Development of the Branch grew from One million to six and a half million in sales
  • Issue required PPE in accordance with the requirements of the clients
  • Safety Training
  • Recruiting, interviewing, reference checks, new hire orientation and hiring of employee’s
  • Assuring all recruiting, interviews, background checks, reference checks, data entry, drug screens, ,and assignment placements are completed in the correct procedure and in a timely manner
  • Qualify temp and direct placement candidates within the state and federal employment guidelines
  • Place all employment ads in the newspaper and on the internet
  • Custom reporting – Attendance, payroll hours, vacation, and employee scheduling for over 200 employees using Krono’s and incorporating into an Excel spreadsheet
  • Complete Payroll for all employee’s
  • Workman’s Compensation Claims
  • Billing Invoices
  • Collections over 90 days
  • Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance
  • Identifies areas for improvement in employee programs and policies
  • Investigate and document employee relations issues as needed
  • Advises management in appropriate resolution of employee relations issues
  • Represents organization at personnel-related hearings and investigations
  • Responds to inquiries regarding policies, procedures, and programs
  • Administers performance review program for employees on-site to ensure effectiveness, compliance, and equity
  • Handles first reports of injury for workers compensation claims and works with third party administrator through the workers compensation process
  • Conducts exit interviews to determine reasons behind separations
  • Corporate Recruiting on the recruiting process to fill vacant positions.

Branch Manager/SC District Trainer

Direct General Insurance
01.2004 - 01.2005
  • Staff South Carolina Offices, interviewing, and completing all new hire paperwork
  • Workman compensations, medical leaves, vacation and sick time for employees
  • Production of all offices
  • Heavy phone volume
  • Profit and loss ratios for each location
  • Day to day activity of office
  • Bank deposits
  • Monitor reports of all Office and agents errors
  • Inventory of all the SC locations, supplies for all of SC locations
  • Train, Coach and Counsel employee’s
  • Customer Service.

Revenue Auditor

Extended Stay America
01.2002 - 01.2003
  • Accounting, Auditing, and reconciling accounts for 40 to 50 hotel sites
  • Help sites with day to day activity through the accounting systems that transfers to corporate daily
  • Reconcile monthly sales for each hotel site for Revenue posting
  • Journal Entries
  • Process all sites State Taxes and tax-exempt paperwork
  • Audit each transaction completed for each site
  • Collect and process paperwork for all Bad Debt write-offs
  • Follow the Accounting guidelines of GAAP (Generally Accepted Accounting Practices)
  • Process Mail.
  • Investigated discrepancies discovered during auditing process.
  • Improved revenue accuracy by conducting thorough audits and identifying discrepancies in financial records.
  • Utilized graphs and other types of analytics to assess company's efficiency and determine better ways to improve bottom line.
  • Trained newly hired employees to promote understanding of company's processes, procedures and deadlines.
  • Conducted periodic reviews of internal control systems to ensure consistent revenue collection and reporting procedures.
  • Streamlined audit processes, resulting in increased efficiency and reduced time spent on each audit.
  • Audited total cash flows and reported revenues daily.
  • Provided training to staff members on new or updated policies, ensuring a comprehensive understanding across all departments involved in revenue generation and management.
  • Maintained compliance with internal control system.
  • Kept abreast of industry best practices through ongoing professional development activities, enabling continuous improvement in the execution of job duties.

Accountant

Thomas Johnson CPA
01.2000 - 01.2002
  • Accounting for 40 different Businesses
  • Payroll
  • Sales Tax
  • Quarterly taxes
  • Bank Reconciliations
  • Bank Deposits
  • Personal and Business yearly taxes
  • Accounts Payable and Receivable.

Education

Almeda University – Bachelors in Business Administration and Management -

12.2005

JEL Institute – Certificate – Annuities course and Ethics course -

12.2002

Greenville Technical College – Certification – Property and Casualty License Life and Health Licenses -

12.1999

Greenville Technical College – Computer Science and Business Management/Finance -

12.1989

James F. Byrnes High School – Graduate -

12.1987

RD Anderson Vocational Center – 2 year Certificate – Computer Programming I and II -

12.1987

Skills

  • Access
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Outlook Express
  • Word Perfect
  • Microsoft Works
  • Lotus 123
  • Adobe Acrobat
  • Staff-it
  • E-Empact
  • Staffsoft
  • ADP
  • Kronos
  • Peoplenet
  • Peachtree
  • Business Works
  • Peoplesoft
  • Quick books
  • Prove it testing
  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Records Management
  • Recruitment and hiring
  • Human Resources Operations
  • Compliance
  • Onboarding and Orientation
  • Employee Onboarding
  • Staff Management
  • Performance Appraisal
  • Employee Retention
  • Recordkeeping
  • Recruitment and selection
  • Background Checks
  • Employee Handbook Development
  • Risk Management
  • Leadership Development
  • Diversity and Inclusion
  • Talent Acquisition
  • Recruitment Strategies
  • Social Media Recruiting
  • Recruitment planning
  • Applicant Tracking Systems
  • Interviewing abilities
  • Contract negotiation skills
  • Coaching and Mentoring

Certification

  • CSP Certification
  • SC Notary
  • Business law
  • Safety Training – RCS Certification
  • Forklift Training - Train the Trainer – Certification
  • State Farm Bank – Certification
  • Employment Law
  • Risk management and Loss Prevention
  • Hair Drug Screen
  • Dot Drug Screen
  • OSHA Training - 10Hour
  • Strategic Selling
  • RCS Certification (Risk Control Services)
  • Currently working to obtain my SHRM-CP Certification

References

Available on Request

Timeline

Staffmark – Market and Branch Manager

Staffmark
01.2017 - Current

Director of Operations Manager and Human Resources

Staff One Plus Inc
01.2016 - 01.2017

Phillips Staffing - Branch Manager and Human Resources

Phillips Staffing
01.2011 - 01.2016

Guardian Healthcare Inc. – Grievance and Appeal Administrator and Human Resources Generalist

Guardian Healthcare Inc.
01.2009 - 01.2011

StaffMasters - Branch Manager and Business Development Manager

StaffMasters
01.2005 - 01.2009

Branch Manager/SC District Trainer

Direct General Insurance
01.2004 - 01.2005

Revenue Auditor

Extended Stay America
01.2002 - 01.2003

Accountant

Thomas Johnson CPA
01.2000 - 01.2002

Almeda University – Bachelors in Business Administration and Management -

JEL Institute – Certificate – Annuities course and Ethics course -

Greenville Technical College – Certification – Property and Casualty License Life and Health Licenses -

Greenville Technical College – Computer Science and Business Management/Finance -

James F. Byrnes High School – Graduate -

RD Anderson Vocational Center – 2 year Certificate – Computer Programming I and II -

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Charlene Lynn