Summary
Overview
Work History
Education
Skills
Outdoor activities with my husband and our grandchildren.
Timeline
Generic

Charlene Mackie

Klawock,AK

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 14 years (with SEARHC total) of relevant work experience to SEARHC.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

SEARHC
01.2019 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.

Office Manager

Klawock Cooperative Association
09.2014 - 12.2018
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Optometry Receptionist

SEARHC
07.2014 - 09.2014
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • This position was only a part-time (4 hrs, M - F)

Assistant Cook

Catholic Community Services
07.2014 - 09.2014
  • Prepared food orders to support waitstaff and other team members.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Worked with chef to prepare daily food specials and other supplies.
  • Portioned meals according to recipe specifications, limiting kitchen waste.
  • Delivered to local homebound elders.
  • Drove elder transit van as needed also. This was position was under a different pay code. Very busy and enjoyable to work for the elders.

Reservations Agent

Island Air Express
08.2012 - 07.2014
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of services.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Informed clients of essential travel information, such as travel times, transportation connections.
  • Checked in average of 27 passengers per (we had 3 planes, 9 seats each) flight.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Produced and shared customer service reports to support management decision-making.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.

Education

High School Diploma -

Klawock School District
Klawock, AK
05.1987

Skills

  • Insurance Verification
  • Eligibility Determinations
  • Customer Satisfaction
  • Prepare Reports
  • Call Screening
  • Organize Community Support
  • Demographics Information
  • Medical Filing
  • Sliding Scale Determination
  • Reliability and Dedication
  • Interpreting Physician Orders
  • Multi-Line Telephone Systems
  • Payment Processing
  • Money Handling
  • Patient Registration
  • Team Collaboration
  • Punctual and Hardworking

Outdoor activities with my husband and our grandchildren.

Our way of living, we have deer meat and fish that we put up every year for our winter months, also, to offset the rising prices of our local groceries. 

We walk together, hike together, we thoroughly enjoy our boating days (I have yet to catch that elusive King Salmon, that is my goal), my husband and our grandson like to go out to get our deer meat, for our household and other members of our family. 

Spring, Summer and Fall seem to be our busy times for all of this. Very enjoyable times. 

Timeline

Patient Access Representative

SEARHC
01.2019 - Current

Office Manager

Klawock Cooperative Association
09.2014 - 12.2018

Optometry Receptionist

SEARHC
07.2014 - 09.2014

Assistant Cook

Catholic Community Services
07.2014 - 09.2014

Reservations Agent

Island Air Express
08.2012 - 07.2014

High School Diploma -

Klawock School District

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Charlene Mackie