Charlene Marble
Spring,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Medella Urgent Care
Houston, TX
10.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
Medical Records Bookmarker, VES
Maximus
Houston, TX
06.2021 - 03.2024
- Researched complex cases involving multiple parties requiring coordination of multiple sets of medical records.
- Separate all pertinent information from the Veteran's medical record.
- Make sure the case is complete before the schedule exam.
- Researched both common and uncommon medical condition.
- Successfully research and document medical condition.
- Ensure compliance with HIPAA.
Medical Appointment Scheduler
Texas Regional Urology
The Woodlands, TX
08.2020 - 06.2021
- Verified insurance eligibility prior to scheduling appointments.
- Provided administrative support such as filing, copying, faxing and scanning documents as needed.
- Entered new patient data into an electronic health record system.
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Maintained a database of patient information, including contact details, medical history and appointment schedules.
- Updated patient accounts with changes in insurance coverage or other relevant information.
- Scheduled follow-up appointments for long-term care plans or treatments prescribed by physicians.
Customer Service Representative
Asurion Insurance Services
Houston, TX
01.2020 - 04.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Medical Receptionist
Ochsner Medical Center
New Orleans, LA
06.2015 - 09.2019
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Education
High School Diploma -
Xavier University Preparatory
New Orleans, LA05-1989
Associate of Applied Science -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Insurance Company Knowledgeable
- Problem-Solving
- Registration and Admissions
- Appointment Scheduling
- HIPAA Compliance
- Customer Service
- Multitasking and Organization
- Registration Management
- Insurance Verification
- EMR
- Patient Registration
- Medical Terminology
- Phone and Email Etiquette
References
References available upon request.
Timeline
Patient Access Representative
Medella Urgent Care
10.2022 - Current
Medical Records Bookmarker, VES
Maximus
06.2021 - 03.2024
Medical Appointment Scheduler
Texas Regional Urology
08.2020 - 06.2021
Customer Service Representative
Asurion Insurance Services
01.2020 - 04.2021
Medical Receptionist
Ochsner Medical Center
06.2015 - 09.2019
High School Diploma -
Xavier University Preparatory
Associate of Applied Science -
Ultimate Medical Academy - Clearwater
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