Charlene Marius
Brooklyn,NY
Summary
To obtain a challenging and rewarding full-time position at your organization where I can utilize my diverse background and professional experience. Hardworking employee devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Healthcare Customer Rep (Remote)
Everise
03.2024 - 09.2024
- Ensured compliance with HIPAA guidelines and regulations when handling sensitive patient information, protecting client privacy at all times.
- Ability to utilize and navigate multiple systems and software.
- Processed payments for customers daily, while ensuring accuracy and security.
- Documenting diligent notes for every case, explaining research conducted and response provided in the database.
- Provide exceptional customer service with compassion, empathy, and patience during high call volume under pressure.
Customer Service Associate (Remote)
Global Contact Services (GCS)
02.2023 - 09.2023
- Processed reservation requests and travel assistance services, such as estimates vehicle time of arrival, travel itinerary change requests, travel cancellations, alternate travel authorizations/accommodations, and other defined customer care transactions.
- Assisting qualified customers with disabilities to utilize the NYCTA's 'Access-a-Ride' program for transportation in the New York City area.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Transportation Security Officer
DHS-TSA
04.2019 - 05.2022
- Operated X-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Interacted with the public to give directions, explain rules and regulations, and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discreetly observed behavior and demeanor of travelers and staff to screen for suspicious actions or threats.
- Performed deep searches and pat-downs to look for unauthorized materials and items, such as weapons.
Cabin Cleaner
Airway Cleaners
11.2017 - 03.2019
- Maintained, cleaned and sanitized interior of aircraft by using cleaning agents, applicators and cleaning devices.
- Safely used chemicals and other cleaning equipment.
- Accurately stocked aircraft inventory.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Documented completed work with logs of hours, supply use and notable incidents or findings.
Cabin Cleaner
Air Serv Corporation
01.2016 - 08.2016
- Maintained, cleaned and sanitized interior of aircraft by using cleaning agents, applicators and cleaning devices.
- Safely used chemicals and other cleaning equipment.
- Accurately stocked aircraft inventory.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Documented completed work with logs of hours, supply use and notable incidents or findings.
Cabin Service Agent
DGS Delta Global Services
08.2014 - 05.2015
- Safely used chemicals and other cleaning equipment.
- Maintained, cleaned, and sanitized the interior of the aircraft by using cleaning agents, applicators, and cleaning devices.
- Accurately stocked aircraft inventory.
- Conducted security searches under seat and in compartments to locate misplaced or unauthorized items.
- Documented completed work with logs of hours, supply use, and notable incidents or findings.
Food Handler/Counter Server
Gourmet Gallery
01.2014 - 05.2014
- Greeted all guests with a smile upon arrival and offered immediate assistance.
- Handling and preparing food for customers and processed orders.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Managed multiple tasks in a high-volume environment.
- Maintained a clean and safe work station while adhering to all food safety and sanitation regulations.
Education
No Degree - Human Services
TCI College of Technology
Manhattan, NY06.2017
High School Diploma -
Charlotte Amalie High School
Charlotte Amalie, VI06.2013
Skills
- Reading Comprehension, Critical Thinking Skills and Complex Problem Solving
- X-Ray Machine Operation, Body Pat-Downs and Problem Identification
- Computer Literacy-Internet Research and skilled at Microsoft Office
- Strong Interpersonal and Communicational skills
- Customer Service oriented, Great Team Leader and Leader
- Call center experience
- HIPPA compliance
- Strong knowledge of operating multiple systems
- Payment Processing
- Medical terminology knowledge and Health industry understanding
- Adaptable and Flexible
- Calm and Professional under Pressure
Timeline
Healthcare Customer Rep (Remote)
Everise
03.2024 - 09.2024
Customer Service Associate (Remote)
Global Contact Services (GCS)
02.2023 - 09.2023
Transportation Security Officer
DHS-TSA
04.2019 - 05.2022
Cabin Cleaner
Airway Cleaners
11.2017 - 03.2019
Cabin Cleaner
Air Serv Corporation
01.2016 - 08.2016
Cabin Service Agent
DGS Delta Global Services
08.2014 - 05.2015
Food Handler/Counter Server
Gourmet Gallery
01.2014 - 05.2014
No Degree - Human Services
TCI College of Technology
High School Diploma -
Charlotte Amalie High School
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