Charlene Martinez
CHICAGO,IL
Summary
A seasoned Medical Assistant Supervisor with a proven track record at Sapphire Patient Care, I excel in leading teams to enhance patient care quality and efficiency. Skilled in medical office administration and patient records management, my leadership significantly improved workflow processes. Expert in multitasking and prioritizing, I embody professionalism and strong decision-making abilities, ensuring optimal patient safety and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor
Sapphire Patient care
Chicago IL , IL
09.2023 - Current
- Supervised and coordinated the daily activities of medical records, monitored workflow to ensure timely completion of tasks.
- Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
- Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
- Developed training materials for medical assistant staff members on topics such as patient privacy, HIPAA regulations, medical coding systems, and clinical documentation.
- Resolved customer complaints regarding administrative or clinical services rendered by the team.
- Managed departmental inventory and supply ordering.
Medical Assistant
Premise Health
Chicago IL , IL
02.2020 - 02.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
Specimen Processor
CoreLogic
Chicago, IL
03.2020 - 12.2020
- Processed specimens and prepared them for testing according to established procedures.
- Recorded specimen data into laboratory information systems accurately and efficiently.
- Monitored the inventory of supplies necessary for specimen processing.
- Verified patient information against medical records before releasing test results from the laboratory system.
- Utilized personal protective equipment while handling bio-hazardous material safely and securely at all times.
- Packaged specimens properly for transport ensuring they remained intact throughout shipping process until arrival at destination laboratory site.
Phlebotomist
PCL Alverno
Chicago IL , IL
04.2017 - 04.2019
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Adhered to HIPAA guidelines regarding patient privacy.
- Prepared specimens for transport to external laboratories.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Conducted research related to new methods of sample collection or processing.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
Medical Assistant
Northwestern Hospital
Chicago IL , IL
03.2015 - 11.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Inspected equipment to ensure proper working order prior to use on patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered medications under physician's supervision.
- Supported administrative staff by processing payments.
- Assisted back office patient processes to reduce office wait times.
Education
Medical Assistant - Medical Technology
Olympia College
Skokie, IL06-2005
High School Diploma -
Taft High School
Chicago, IL06-1999
Skills
- Vital signs monitoring
- Medical office administration
- Multitasking and prioritization
- Quality assurance monitoring
- Inventory and supply management
- Medical procedure assistance
- First aid and CPR certified
- Strong leadership
- Patient education and counseling
- Infection control protocols
- Lab equipment maintenance
- Time management abilities
- Lab assistant training
- Lab test analysis
- Clinical Research
- Patient Records Management
- Decision-making skills
- Multitasking
- Professionalism
- Problem-solving abilities
- Team building
- Sterilization techniques
- Verify laboratory results
- Blood sample collection
- Drawing ability
- Patient preparation
- Patient Scheduling
- Patient Safety
- Insurance verifications
- Co-payment collection
- EMR / EHR
- Point of sale system
- Documentation
- Records Management
- Medical billing codes
Certification
- CPR
- RMA
Languages
Spanish
Professional
Accomplishments
- Collaborated with team of 20 in the development of Core Covid 19.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
Timeline
Medical Assistant Supervisor
Sapphire Patient care
09.2023 - Current
Specimen Processor
CoreLogic
03.2020 - 12.2020
Medical Assistant
Premise Health
02.2020 - 02.2023
Phlebotomist
PCL Alverno
04.2017 - 04.2019
Medical Assistant
Northwestern Hospital
03.2015 - 11.2018
- CPR
- RMA
Medical Assistant - Medical Technology
Olympia College
High School Diploma -
Taft High School
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