Summary
Work History
Skills
Timeline
Charlene McConnell

Charlene McConnell

Customer Service Specialist
LARGO,FL

Summary

Dedicated professional with experience at Lincare, excelling in customer service and time management. Proven ability to maintain high sanitation standards and implement effective cleaning techniques. Recognized for reliability and teamwork, contributing to a positive environment while ensuring compliance with health and safety regulations. Committed to enhancing operational efficiency and customer satisfaction.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Work History

Cleaner

Kiki Sunshine Services
02.2025 - Current
  • Learned and applied safety protocols to maintain a clean and hazard-free environment.
  • Utilized various cleaning tools and equipment to ensure thorough sanitation of facilities.
  • Followed established procedures for waste disposal and recycling to promote environmental responsibility.
  • Adapted quickly to changing tasks and priorities in fast-paced work settings.
  • Participated in training sessions to improve skills in using cleaning chemicals safely and effectively.
  • Supported team efforts by maintaining inventory of cleaning supplies and notifying management of shortages.

Patient Account Coordinator

Lincare
01.2021 - 04.2025
  • Learned and applied safety protocols to maintain a clean and hazard-free environment.
  • Utilized various cleaning tools and equipment to ensure thorough sanitation of facilities.
  • Followed established procedures for waste disposal and recycling to promote environmental responsibility.
  • Adapted quickly to changing tasks and priorities in fast-paced work settings.
  • Participated in training sessions to improve skills in using cleaning chemicals safely and effectively.
  • Supported team efforts by maintaining inventory of cleaning supplies and notifying management of shortages.

Cashier/Bartender

SSP
07.2018 - 12.2020
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Trained new cashiers on register operations and customer service protocols.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Resolved customer inquiries and complaints, ensuring satisfaction through effective communication.

CNA

Comfort Keepers Home Care
04.2017 - 07.2018
  • Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
  • Assisted nursing staff with patient assessments, enhancing overall care quality and responsiveness.
  • Monitored vital signs and reported changes to nursing team, contributing to timely interventions.
  • Maintained accurate patient records, supporting effective communication within healthcare team.
  • Implemented safety protocols, reducing risk of accidents in patient care environment.
  • Collaborated with interdisciplinary teams to develop personalized care plans for patients.
  • Trained new CNAs on best practices and safety measures, fostering a supportive work environment.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Problem-solving
  • Attention to detail
  • Physical stamina
  • Professional appearance
  • Confidentiality awareness
  • Quality assurance
  • Health and safety regulations
  • Quality control
  • Customer satisfaction
  • Patience and composure
  • Customer complaint resolution
  • Product knowledge
  • Customer focus
  • Customer inquiries
  • Up-selling techniques
  • Customer relationship management (CRM)
  • Data entry proficiency
  • Retail merchandising
  • Drawer management
  • Adaptability and flexibility
  • Cultural awareness
  • Stress management
  • Calm demeanor
  • Telephone management
  • Positive and professional
  • Customer assistance
  • Reliable and responsible
  • Honest and dependable
  • Adaptable and flexible
  • Active listening
  • Cooperative attitude
  • Order taking
  • Relationship building
  • Service minded
  • Customer transactions
  • Work task prioritization
  • Cash drawer balancing
  • Policies and procedures
  • Coin and currency counting
  • Till counting
  • Product scanning
  • ID verification
  • Social perception
  • Upselling
  • Retail operations
  • Price verification
  • Drawer balancing
  • Price identification
  • Flexible schedule
  • Excellent communication

Timeline

Cleaner - Kiki Sunshine Services
02.2025 - Current
Patient Account Coordinator - Lincare
01.2021 - 04.2025
Cashier/Bartender - SSP
07.2018 - 12.2020
CNA - Comfort Keepers Home Care
04.2017 - 07.2018

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Charlene McConnellCustomer Service Specialist