Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene McCray

The Bronx,NY

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at The Children’s Place. Leveraged exceptional time management and customer service skills to improve appointment systems and resolve client issues, significantly boosting repeat business. Skilled in merchandise stocking and fostering positive customer relationships, I excel in fast-paced environments, always prioritizing client needs.

Overview

2018
2018
years of professional experience

Work History

Stock Associate

The Children’s Place
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.

Hair Braider

A & J Hair Salon
06.2003 - 05.2017
  • Created updos for formal occasions and photography sessions.
  • Developed a loyal clientele base by delivering high-quality hair braiding services with excellent attention to detail.
  • Assisted in inventory management, ensuring availability of necessary supplies for efficient service delivery.
  • Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
  • Supported and kept in touch with clients to accomplish Number% repeat clientele.
  • Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
  • Promoted salon offerings through social media platforms, driving awareness and generating new leads.
  • Resolved client concerns professionally while maintaining a calm demeanor under pressure.
  • Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
  • Educated customers on products to maximize benefits.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Answered phone calls and emails to schedule client appointments.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Created beautiful braiding styles to accentuate client faces.
  • Consistently received positive feedback from clients, resulting in increased repeat business and referrals.
  • Pampered clients to increase repeat business.
  • Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
  • Recommended products to extend life of braids.
  • Counted and documented opening and closing cash amounts daily.

Receptionist

A & J Hair Salon
06.2003 - 03.2017
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.

Sales Associate

Century 21
10.2010 - 12.2012
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built relationships with customers to encourage repeat business.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Associate - Medical Assistanting

Monroe College
The Bronx, NY

Skills

  • Merchandise Stocking
  • Workplace Safety
  • Customer Relationships
  • Product restocking
  • Willing to Learn
  • Flexible Schedule
  • Customer Service
  • Customer Assistance
  • Positive Attitude
  • Friendly and Personable
  • Punctual and Reliable
  • Complex Problem-Solving
  • Money Handling
  • Equipment Cleaning
  • Clear Communication
  • Teamwork and Collaboration
  • Quick Learner
  • Attention to Detail
  • Critical Thinking
  • Exceptional time management skills

Timeline

Sales Associate

Century 21
10.2010 - 12.2012

Hair Braider

A & J Hair Salon
06.2003 - 05.2017

Receptionist

A & J Hair Salon
06.2003 - 03.2017

Stock Associate

The Children’s Place

Associate - Medical Assistanting

Monroe College

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Charlene McCray