Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene McNeal

Georgetown,DE

Summary

Detail-oriented professional with 13+ years of experience and a proven knowledge of conflict resolution , workflow planning, and regulatory compliance. Aiming to leverage my skills within a human service agency. Committed to quality patient care.

Overview

18
18
years of professional experience

Work History

House Manager Supervisor

Gaudenzia Vision Of Hope
Ellendale, DE
04.2017 - Current
  • Planned and executed daily operations. Overseer for all house managers
  • Transported clients to any/all appointments .i.e.., medical appointments, court, etc...
  • Facilitated educational groups
  • Responded to crisis situations quickly to maintain calm and immediately determined level of assistance needed.
  • Ensure that house managers were compliant to all Gaudenzia policy and procedures
  • Wrote supervisions for house managers in a timely manner- citing strengthens and areas of growth
  • Trained new house managers and empowered them to reach their full potential
  • Worked with program director to communicate needs and report any/all issues in the house and facility needs

Head Cashier

Home Depot
Rehoboth Beach, DE
10.2007 - 07.2019
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Counted and balanced cashier drawers.
  • Maintained work area in clean and neat manner.
  • Managed cashier shifts and breaks.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.

Education

Bachelor of Science - Psychology

Wilmington University
New Castle, DE
05.2021

Associate of Science - Human Services

Delaware Technical And Community College - Owens
Georgetown, DE
05.2015

Skills

  • Verbal/written communication
  • Security monitoring
  • Merchandising
  • Opening and closing procedures
  • Cash drawer balancing
  • Supervised and trained cashiers
  • Issue resolution
  • Cash register operation
  • Returns and exchanges
  • Employee engagement and motivation

Timeline

House Manager Supervisor

Gaudenzia Vision Of Hope
04.2017 - Current

Head Cashier

Home Depot
10.2007 - 07.2019

Bachelor of Science - Psychology

Wilmington University

Associate of Science - Human Services

Delaware Technical And Community College - Owens

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