Charlene Medina

Escalated any major issues to property manager for immediate remediation.

• Showed apartments to potential tenants and answered questions regarding community.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
• Administered operations to handle tenant needs across 177units.
• Ensured common areas were kept clean, neat and free of debris.
• Oversaw monthly collections of over $56K in funds, maintaining high payment rates by building positive relationships with tenants.
• Developed policies and procedures for effective property management.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Ensured policies and rules were followed by all tenants.
• Resolved conflicts between tenants in most effective manner.
• Ensured adherence with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Processed security deposit refunds.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates.
• Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
• Assisted in preparation of annual budgets, monitoring expenses to ensure financial goals were me.
• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations
• Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services
• Streamlined rent collection process for improved cash flow and reduced delinquencies
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants
• Showed apartments to potential tenants and answered questions regarding community
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant

• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Kept meticulous records of all correspondence between management and tenants.
• Distributed and followed up on tenant renewal notices.
• Collected rent and tracked resident payments and informa.
• Held high approval rating and percentage of customer loyalty.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Marketed property to local businesses through collateral, emails and phone calls.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
• Minimized vacancy periods by collaborating with building owners to strategize
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Escalated any major issues to property manager for immediate remediation.
• Invited prospects to fill out application upon completion of property tour.
• Experienced with new construction & luxury apartment buildings,
• Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
• Maintained high occupancy rates through effective marketing strategies and excellent customer service.
• Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Managed over 50 customer calls per day.', "Increased sales by 10%".

• Effectively delegated tasks among team members based on individual strengths, ensuring and balanced workload and efficient project completion
• Integrated third-party APIs into existing applications to enhance functionality without compromising user experience or security.
• Led and team of developers to complete project milestones on time, resulting in successful product launches.
• Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively.
• Provided comprehensive documentation for all projects completed during I tenure as Front End Team Lead.
• Worked closely with backend engineers to develop scalable solutions that supported high traffic loads while maintaining seamless functionality for endorsers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Monitored cash drawers in 122 checkout stations to verify adequate cash supply.
• Trained team members in successful strategies to meet operational and sales targets.
• Created employee schedules to align coverage with forecasted demands.
• Maintained transaction security by verifying payment cards against identification.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.