Charlene Miller
Crystal Lake,IL
Summary
Versatile and compassionate professional with a background in customer support at Mercury Health Care and patient care at Beehive Assisted Living. Excelled in problem-solving and multitasking, enhancing customer satisfaction and patient comfort. Demonstrated dependability and a respectful approach, mastering software systems and providing attentive care, significantly improving efficiency
Offering nurturing and supportive disposition, eager to learn and develop in caregiving environment. Brings willingness to quickly acquire essential patient care techniques and communication skills. Ready to use and develop empathy and organizational skills as a caregiver.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Mercury Health Care
02.2022 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Caregiver
Beehive Assisted Living
12.2021 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Host
Pizza Hut
08.2018 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
Mount Horeb High School
Mount Horeb, WI06-2023
No Degree - Health Care
Madison Area Technical College
Madison, WI04-2023
Skills
- Problem-solving skills
- Respectful and compassionate
- Multitasking proficiency
- Customer support
- Patient care
- Dependable and responsible
- Daily living assistance
- Multitasking and organization
Timeline
Call Center Representative
Mercury Health Care
02.2022 - 03.2023
Caregiver
Beehive Assisted Living
12.2021 - 02.2022
Host
Pizza Hut
08.2018 - 01.2020
High School Diploma -
Mount Horeb High School
No Degree - Health Care
Madison Area Technical College
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