Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHARLENE MILLS

Jacksonville,FL

Summary

Experienced inventory professional with strong background in inventory management and control. Known for accuracy, attention to detail, and proactive problem-solving. Effective team collaborator, adaptable to changing needs, and results-driven. Skilled in inventory software, stock reconciliation, and process optimization. Reliable and focused on maintaining high standards.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Stock Clerk

Olgoonik Logistics
10.2024 - Current
  • Identify, examine, classify, accept, reject, and dispose of material as per DLA regulations.
  • Receive data from, and input data to, Warehouse Management System (WMS) and other automated systems.
  • Operate MHE as assigned and hold appropriate license.
  • Conducted accurate inventory counts to ensure product availability and minimize discrepancies.
  • Utilized inventory management software to track stock levels and update records systematically.
  • Collaborated with team members to identify and resolve inventory-related issues promptly.
  • Implemented safety protocols during counting processes to maintain a secure work environment.
  • Reported damaged or expired items to management for timely disposition and adjustment of stock levels.
  • Adapted to changing priorities, demonstrating flexibility in fast-paced inventory environments.


Customer Service Professional

The Home Depot Store
01.2012 - 10.2024
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted customers with inquiries, ensuring accurate and timely responses to enhance satisfaction.
  • Collaborated with team members to resolve complex issues, improving overall service delivery.
  • Managed customer accounts using CRM software, maintaining up-to-date records and documentation.
  • Developed tailored sales strategies to meet diverse client needs and preferences.
  • Cultivated relationships with clients to enhance customer loyalty and retention.
  • Streamlined sales process, reducing time from lead to close.

Customer Service Cashier

Lowes Home Improvment
01.2009 - 01.2012
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Assisted customers in locating products, enhancing overall shopping experience and satisfaction levels.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Collaborated with team members to maintain organized checkout areas, improving workflow efficiency.
  • Implemented best practices for inventory management at checkout, reducing errors and improving stock accuracy.
  • Trained new cashiers on operational procedures and systems, contributing to team development and performance.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Gate Clerk

Florida East Coast Railroad
01.2009 - 03.2009
  • Managed gate operations, ensuring smooth entry and exit of vehicles.
  • Coordinated check-in processes, verifying documentation for compliance with regulations.
  • Trained new staff on gate procedures and safety protocols to enhance operational efficiency.
  • Monitored vehicle flow, identifying and resolving potential bottlenecks proactively.
  • Collaborated with security personnel to maintain safety standards at entry points.
  • Supported inventory control efforts by recording all container movements within the facility accurately using data entry software systems.
  • Prevented potential security breaches by ensuring proper identification procedures were followed for all individuals seeking access to restricted areas within the facility.

Education

High School Diploma -

Vangard High School
Ocala, FL
05-1988

Skills

  • Warehouse organization
  • Forklift operation
  • Problem-solving
  • Materials handling
  • Warehouse safety
  • Customer service
  • Data entry
  • Critical thinking
  • Customer relations
  • Shipping and receiving
  • Scheduling appointments
  • Transportation

Certification

  • Licensed Wave operator - [Timeframe]
  • 4K forklift License - [Timeframe]

Timeline

Stock Clerk

Olgoonik Logistics
10.2024 - Current

Customer Service Professional

The Home Depot Store
01.2012 - 10.2024

Customer Service Cashier

Lowes Home Improvment
01.2009 - 01.2012

Gate Clerk

Florida East Coast Railroad
01.2009 - 03.2009

High School Diploma -

Vangard High School

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