CHARLENE MORRIS RN

*Hired on as a Field Nurse in 2019, promoted to Clinical Team Lead in 2019, promoted to OASIS/485 reviewer in 2021 (working remotely). Transitioned out of role due to company acquisition by VitalCaring Group with last day of 02/28/26.

OASIS/485 Review with medical coding collaboration

• Reviewed OASIS documentation, medical records, clinical documentation and medical coding for billing accuracy.
• Collaborated with medical coders and branch management to improve claim approval rates.
• Reviewed medical records and clinical documentation in order to ensure individualized comprehensive care plans based on a thorough assessment of patient needs and preferences.
• Reviewed Face-to-Face encounter documentation and collaborated with branch staff in order to comply with insurance regulations.
• Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
• Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
• Contributed to QUAPI and interdisciplinary team meetings regularly to review client caseload, treatment, concerns and recommendations to align treatment plans with patient needs and outcomes.
• Followed up with medical staff regarding missing information in patient records.
• Utilized electronic medical record systems to store, retrieve and process patient data.

Clinical Team Lead and Field Nurse

• Led clinical team to ensure adherence to regulatory compliance and quality standards.
• Successfully managed complex cases by collaborating with physicians, nursing staff, and other healthcare professionals, ensuring optimal patient care delivery.
• Contributed to interdisciplinary team meetings to review client caseload, treatment, concerns and recommendations to align treatment plans with patient needs and outcomes.
• Provided in-home visits for nursing assessment and education, educated on disease management/illness prevention/safety precautions, informed members of Medicare insurance guidelines and regulations, assisted with coordinating and scheduling care between all medical fields (physicians, home health staff, therapists, pharmacists, DME companies etc), performed follow-up assessments after all hospital discharges and ER visits, ensured scheduling of follow-up appts with all necessary medical professionals, counseled and provided emotional support to care givers, developed and implemented care plans for seniors, obtained and interpreted vital signs, performed wound care and other clinical skills as needed.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.

• Provided in-home visits for nursing assessment and education, educated on disease management/illness prevention/safety precautions, informed members of Medicare insurance guidelines and regulations, assisted with coordinating and scheduling care between all medical fields (physicians, home health staff, therapists, pharmacists, DME companies etc), performed follow-up assessments after all hospital discharges and ER visits, ensured scheduling of follow-up appts with all necessary medical professionals, counseled and provided emotional support to care givers, developed and implemented care plans for seniors, obtained and interpreted vital signs, performed wound care and other clinical skills as needed.
• Eligible for rehire.

• Field Nurse Assessor for Medicaid, Long Term Care Insurance and Humana. Provided in-home visits to eligible Humana members, educated on disease management/illness prevention/safety precautions/depression/pain management/infection control/medication regimen etc., informed members of Humana/Medicare insurance guidelines/regulations/benefits, assisted with coordinating care between all medical fields (physicians, home health staff, therapists, pharmacists, DME companies etc), scheduled appts as needed for continuing care, performed follow-up assessments after all hospital discharges and ER visits, ensured scheduling of follow-up appts with all necessary medical professionals, counseled and provided emotional support to care givers, developed and implemented action plans for seniors, performed Medicaid assessments and created care plans for PCA's, performed supervisory/follow-up assessments on those PCAs, performed assessments for long term care insurance companies and created care plans and time lines for re-assessments.
• Eligible for rehire.

• Provided supervision and quality control of documentation and care provided by staff RNs and CHHAs while maintaining a caseload of patients, provided in-home visits for nursing assessment and education, educated on disease management/illness prevention/safety precautions, informed members of Medicare insurance guidelines and regulations, assisted with coordinating and scheduling care between all medical fields (physicians, home health staff, therapists, pharmacists, DME companies etc), performed follow-up assessments after all hospital discharges and ER visits, ensured scheduling of follow-up appts with all necessary medical professionals, counseled and provided emotional support to care givers, developed and implemented care plans for seniors, obtained and interpreted vital signs, performed wound care and other clinical skills as needed.
• Promoted from Field nurse to Clinical Supervisor in 2013, offered promotion to ADON in 2015.
• Eligible for rehire.

• Provided in-home visits for nursing assessment and education, educated on disease management/illness prevention/safety precautions, informed members of Medicare insurance guidelines and regulations, assisted with coordinating and scheduling care between all medical fields (physicians, home health staff, therapists, pharmacists, DME companies etc), performed follow-up assessments after all hospital discharges and ER visits, ensured scheduling of follow-up appts with all necessary medical professionals, counseled and provided emotional support to care givers, developed and implemented care plans for seniors, obtained and interpreted vital signs, performed wound care and other clinical skills as needed.
• Eligible for rehire.

• Provided in-home visits for nursing assessment and education, educated on disease management/illness prevention/safety precautions, informed members of Medicare insurance guidelines and regulations, assisted with coordinating and scheduling care between all medical fields (physicians, home health staff, therapists, pharmacists, DME companies etc), performed follow-up assessments after all hospital discharges and ER visits, ensured scheduling of follow-up appts with all necessary medical professionals, counseled and provided emotional support to care givers, developed and implemented care plans for seniors, obtained and interpreted vital signs, performed wound care and other clinical skills as needed.
• Eligible for rehire.

• Provided in-home visits for nursing assessment and education, educated on disease management/illness prevention/safety precautions, informed members of Medicare insurance guidelines and regulations, assisted with coordinating and scheduling care between all medical fields (physicians, home health staff, therapists, pharmacists, DME companies etc), performed follow-up assessments after all hospital discharges and ER visits, ensured scheduling of follow-up appts with all necessary medical professionals, counseled and provided emotional support to care givers, developed and implemented care plans for seniors, obtained and interpreted vital signs, performed wound care and other clinical skills as needed.
• Eligible for rehire.

• Provided in-home visits for nursing assessment and education, educated on disease management/illness prevention/safety precautions, informed members of Medicare insurance guidelines and regulations, assisted with coordinating and scheduling care between all medical fields (physicians, home health staff, therapists, pharmacists, DME companies etc), performed follow-up assessments after all hospital discharges and ER visits, ensured scheduling of follow-up appts with all necessary medical professionals, counseled and provided emotional support to care givers, developed and implemented care plans for seniors, obtained and interpreted vital signs, performed wound care and other clinical skills as needed.
• Eligible for rehire.

• Provided direct patient care to all patients, worked mainly in Labor/Delivery and Post-partum, but worked throughout multiple hospital departments when necessary (ER/ICU/Med-Surg), performed venipunctures, IV placement, wound care, life port maintenance, oral and IV medication administration and coordinated care between physicians and all other hospital staff. CPR, BLS, PALS, and NRP certified. Completed PCEP as well.
• Eligible for rehire.