CHARLENE MURRAY
Watertown,CT
Summary
Well-qualified business professional familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales Assistant, Large Group, New Business
ConnectiCare, Inc.
10.2023 - Current
- Performs Sales Support functions for Large Group and Middle Market Sales Department that aid in the sales process.
- Process and finalize an average of 5 requests per day.
- Provide technical and administrative support to maximize opportunities for meeting and exceeding new membership sales target.
- Gather, review, and analyze information; prepare and deliver reports.
- Participate in ongoing training to stay updated on current products, promotions, and industry trends.
- Assist customers with prompt and polite support in-person and via telephone.
Account Service Representative-Large Group
ConnectiCare, Inc.
01.2017 - 07.2023
- Balanced up to 25+ accounts simultaneously, maintaining regular contact and professional relationships with each.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
Account Manager (Supporting CBP, Stamford, CT)
Alliant Insurance Services, Inc.
01.2016 - 01.2017
Account Manager- Team Lead
HEALTHYCT
01.2014 - 01.2016
Account Manager
ANDREWS BENEFITS
01.2013 - 01.2014
Learning Leader
PAUL MITCHELL THE SCHOOL
01.2011 - 01.2013
Full-Time Student
PAUL MITCHELL THE SCHOOL
01.2010 - 01.2011
Supervisor, Proposal Coordinator Unit
HEALTH NET OF THE NORTHEAST
01.2008 - 01.2010
Broker Service Representative
HEALTH NET OF THE NORTHEAST
01.2002 - 01.2008
Outbound Service Coordinator
HEALTH NET OF THE NORTHEAST
01.2000 - 01.2002
Small Group Service Representative
HEALTH NET OF THE NORTHEAST
01.1996 - 01.2000
Education
Bachelor of Science - Dietetics
Marymount College
Tarrytown, NYSkills
- Proficient in Salesforce, Facets, Softheon, Microsoft Outlook, Teams, Word and Excel
Certification
State of Connecticut Insurance Department-Licensed-Accident & Health, Credit, Travel
Timeline
Sales Assistant, Large Group, New Business
ConnectiCare, Inc.
10.2023 - Current
Account Service Representative-Large Group
ConnectiCare, Inc.
01.2017 - 07.2023
Account Manager (Supporting CBP, Stamford, CT)
Alliant Insurance Services, Inc.
01.2016 - 01.2017
Account Manager- Team Lead
HEALTHYCT
01.2014 - 01.2016
Account Manager
ANDREWS BENEFITS
01.2013 - 01.2014
Learning Leader
PAUL MITCHELL THE SCHOOL
01.2011 - 01.2013
Full-Time Student
PAUL MITCHELL THE SCHOOL
01.2010 - 01.2011
Supervisor, Proposal Coordinator Unit
HEALTH NET OF THE NORTHEAST
01.2008 - 01.2010
Broker Service Representative
HEALTH NET OF THE NORTHEAST
01.2002 - 01.2008
Outbound Service Coordinator
HEALTH NET OF THE NORTHEAST
01.2000 - 01.2002
Small Group Service Representative
HEALTH NET OF THE NORTHEAST
01.1996 - 01.2000
Bachelor of Science - Dietetics
Marymount College
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