Summary
Overview
Work History
Education
Skills
Timeline
Generic
CHARLENE NAULTY

CHARLENE NAULTY

Palmer,AK

Summary

Accomplished, energetic, and versatile Senior Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with significant background in practice and administrative standards, practice initiatives, budget, data analysis and management, continuous quality improvement, contractual and administrative agreements, reporting and management, and core business processes.

Overview

21
21
years of professional experience

Work History

Senior Director, Field Office

Casey Family Programs
Yakima, WA
01.2023 - Current
  • Provides vision, leadership and strategic direction through the lens of diversity, equity and inclusion and continuous quality improvement, in collaboration with Field Office management team, staff, partners and stakeholders. Responsible for all field office operations including ongoing staff development, service delivery and innovative social work practice with youth and families, personnel actions, resource allocations, budget development and monitoring, facilities, and crisis and risk management. Assumes leadership role in practice and policy development through membership on CFS Leadership Teams and other ongoing and ad hoc practice groups.
  • Directly supervises Field Office Director and Office Administrator to deploy work force and other resources to achieve CFS direct practice and organizational deliverables, along with ensuring that Field Office adheres to all policies and procedures. Provides leadership opportunities for employees that enable growth and encourage leadership development with the position. Ensures that employees receive appropriate training, coaching, feedback and performance evaluations.
  • Provides vision, leadership and strategic direction and cultivates key relationships with local jurisdiction leaders in child welfare, community-based organizations, providers of child welfare and child and family well-being services and other pertinent stakeholders under the direction of the Managing Director - Field Offices, to advance practices and policies that advance CFP goals.
  • Provides sound analysis and recommendations about system improvement and transformation efforts, and cultivates and facilitates strategies to support child welfare agencies in the prevention of entry and reduction of youth in foster care and advancing child and family well-being. Ensures local field office system improvement work is aligned with state Strategic Consulting plans.
  • Develops and manages jurisdiction and community relationships and provides Strategic Consulting under the direction of the Managing Director - Strategic Consulting for assigned jurisdictions to advance organizational mission. Provides sound analysis and recommendations about system improvement and transformation efforts, and cultivates and facilitates strategies to support child welfare agencies in the prevention of entry and reduction of youth in foster care and advancing child and family well-being. Develops and communicates effective methods that assist child welfare systems in reinvestment strategies to support and strengthen families. Participates as a member of assigned Strategic Consulting Team and the Systems Improvement (SI) team; participates and/or leads special work groups as needed. Acts as liaison between SI and CFS.
  • Develops business plans and budgets to effectively resource all direct service work and monitors service delivery and spending through organizational procedures.
  • Coordinates with Indian Child Welfare Programs unit to ensure that the work with Tribes and with American Indian/Alaska Native youth and families is integrated and supported within the Field Office and strategic consulting work.
  • Partners with the Senior Director of Demonstration & Spread (D&S) and other stakeholders to support D&S practice consultation, technical assistance, peer shared learning opportunities, and dissemination of knowledge with local county, regional, tribal, and state child welfare jurisdictions and/or private providers to promote continued momentum towards Building Communities of Hope. Develops and maintains partnerships with community-based/community-led organizations that promote a racial justice well-being response through appropriate family-centered alternatives to public child welfare intervention. Promotes staff development through identification of D&S opportunities in local and broader jurisdictions to leverage staff knowledge, skill, and expertise. Manages capacity and staff resource allocation to D&S.
  • Works closely with internal and external leaders, stakeholders from the public, business, philanthropic, nonprofit and community sectors, and including courts, private providers, schools, advocacy groups etc. to promote building Communities of Hope. Identifies public policy issues, develops strategies, and incorporates information from state policy makers or their staff to positively impact youth and family outcomes. Provides leadership in influencing child welfare and child and family well-being practices, policies, and procedures on a local and state level, including memberships on Boards, Court Improvement Committees and state Indian Child Welfare Committees. Maintains familiarity with pending state or federal legislation or county actions that may impact organizational strategies and goals. Coordinates efforts internally and with external collaborators (to included experts, vendors, groups or teams) to assist the child welfare systems to prevent child maltreatment and safely reduce the foster care population, while improving the lives for youth and families who are in or would have entered foster care.
  • Works with the Managing Director – Strategic Consulting in influencing child welfare practice, policies and laws on a local, state and national level to build strengths and achieve broad wide system impact.
  • Responsible for assigned projects, organizational sub objectives and outcomes in assigned jurisdictions. Acts proactively in planning and tracking work efforts, agreements and projects. Works with project management function in System Improvement Services to ensure consistent and effective practice. Works closely with Legal Services to ensure contract and regulatory compliance in agreements that reside in Systems Improvement. Works closely with Finance Services to ensure contract, financial and best practice compliance. Provides updates to Senior Management and ensures progress toward goals according to deadlines.
  • Provides expertise internally and externally regarding systems change, and facilitates the implementation of data driven, outcome focused, and evidence informed strategies to support child welfare agencies and community stakeholders in their efforts to improve child welfare outcomes.
  • Engages with state and local community partners to strengthen prevention efforts and leverage resources of the multi-systems affecting youth and families.
  • Develops and manages relationships resulting in regular invitations to work with specific and influential state, county child welfare agency, judicial and legislative leaders to help resolve issues of concern with the development of sound recommendations and implementation of plans in support of Casey’s 20/20 vision.
  • Develops and communicates effective methods which assist child welfare systems in reinvestment strategies which support and strengthen families.
  • Responsible for continuous quality improvement within Strategic Consulting – Systems Improvement. Knowledgeable of broad wide system impact strategies within child welfare systems
  • Provides technical assistance, and facilitate peer shared learning opportunities among child welfare and other systems and community partners in order to facilitate and improve communication and coordination, as well as share best practices for youth in care.

Txin Kaangux Administrative Director

Aleut Community Of St Paul Island
Anchorage, AK
01.2016 - 03.2023
  • Plan and direct administrative staff and service functions
  • Oversee various internal service functions to include administrative/office, strategic planning, and improvements, financial operations, facility maintenance/space planning, security, information technology, hospitality services, and procurement
  • Provide oversight, general direction, and administrative support to Department Directors
  • Develop annual TK Initiative and Department budgets
  • Monitor and allocate resources
  • Design and implement coordinated processes and policies that support efficient service delivery and changing needs
  • Develop performance goals and standards of service
  • Utilize data analytics and develop metrics to measure activity and drive and drive continuous quality improvement
  • Create functional strategies and specific objectives for sub-functions
  • Develop budgets, policies, procedures, to support infrastructure and operations
  • Coordinate Department review and evaluations
  • Develop and implement policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability
  • Produce monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors
  • Oversee all financial transactions and management functions, strategically managing $10,000,000 operating budget
  • Represent organization at regional and national meetings with federal and state departments, associations, and legislature
  • Delegated authority and responsibility to department personnel
  • Participated in team-building activities to enhance working relationships
  • Identified issues, analyzed information and provided solutions to problems
  • Developed team communications and information for meetings

Director, Department of Community Safety and Peace

Aleut Community Of St Paul Island
Anchorage, AK
01.2016 - 03.2023
  • Write and oversee all U.S Department of Justice (DOJ), Office of Justice Programs (OJP), Office for Victims of Crime (OVC), Office of Violence Against Women (OVW) grant awards
  • Provide training and technical assistance (TTA) to Alaska Native (AI/AN) communities to support delivery of resources and subject matter expertise to improve capacity of victim service programs
  • Assist departmental employees and other communities with delivering services that are trauma-informed, victim-centered, and responsive to needs of individual victim
  • Increase quality, quantity, and cultural relevance of services available to crime victims
  • Modernize and improve operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
  • Generate and review incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
  • Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Direct day-to-day administrative and operational functions for 10-bed DVSA shelter
  • Establish preliminary and comprehensive assessment for social service needs of consumers
  • Work with governing board to turn mandates into real-world policies and advance program objectives
  • Spearhead investigations into civil and criminal matters on-site, including theft and assaults
  • Prepare budgets for safety management operations and kept team on-track with strong expense controls and effective staff scheduling
  • Maintain thorough records and issue regular reports highlighting activities, successes, and notable incidents
  • Conduct background investigations into individuals needing high-level site and data access
  • Serve as liaison with public officials, company negotiators, and other departments to maintain big picture understanding of security needs covering all corporate assets
  • Develop Tribal criminal justice programs to include laws, regulations, rules, policies, and procedures for administration of Federal grants and cooperative agreements
  • Formulate guidelines, implementing new developments, and providing policy interpretation for Tribal criminal justice grant programs
  • Implement and manage Federal grants and cooperative agreements and providing grants-related assistance and services
  • Assist leadership with criminal justice programs to include laws, regulations, rules, policies, and procedures for oversight of evidenced based criminal justice interventions and strategies
  • Evaluate and monitor criminal justice program implementation, or experience as technical expert in Tribal criminal justice programs such as those associated with grants and/or cooperative agreements
  • Work closely with organizational leadership, including board of directors, to strategically affect direction of operations
  • Create organization's mission and vision statements for use by all employees
  • Made recommendations for changes in funding process and policies based on data and judgment
  • Provide advice and guidance on Tribal criminal justice programs to include laws regulations, rules, policies and procedures for oversight of evidenced based criminal justice interventions and strategies specifically related to crime reduction, law enforcement, adjudication, problem solving courts, corrections, managing institutional and community corrections populations, improving responses to and outcomes for criminal justice populations with behavioral health disorders, or advancing tribal justice
  • Apply analytical methods and techniques in identification and resolution of Tribal criminal justice program administration issues
  • Established, enhanced, or substantially modified grant program or policy requirements to improve project and program impact or to respond to evolving stakeholder needs
  • Managed and monitored complex grants and/or cooperative agreement awarded through diverse program portfolio
  • Established cooperative and professional working relationships as result of being courteous, respectful, and communicative
  • Develop and maintain hazard mitigation and climate adaptations plans
  • Spearheaded innovative approaches to resource allocation and strategic planning
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
  • Formed strategic partnerships and connected with potential clients to drive business development
  • Documented processes and drafted SOPs to comply with regulations and company policies
  • Drafted and distributed reports to assist board members with critical business decisions
  • Established departmental performance goals and provided feedback for underperforming areas
  • Evaluated company documentation to verify alignment with regulatory requirements

Director, Department of Health and Human Services

Aleut Community Of St Paul Island
Anchorage, AK
05.2012 - 03.2023
  • Directs and participates in development of goals, objectives, policies, and procedures for information services function of department
  • Directs, plans, organizes, administers, reviews, and evaluates work of professional and technical staff
  • Serves as liaison between branches, division staff and administration, reviews effects of division information services and telecommunication systems on other divisions within department prior to implementation
  • Directs support and maintenance of information services and telecommunications systems; directs and participates in troubleshooting and problem resolution; prepares technical reports of problems and solutions
  • Directs and participates in development of division budget; monitors expenditures; recommends hardware and software purchases and evaluates requests of same from others
  • Plans, supervises and reviews work of subordinate supervisory and support staff; trains staff in specific departmental policies and procedures; makes selection recommendations and evaluates employee performance; recommends disciplinary action as necessary
  • Oversees and participates in development provider subcontracts; confers with federal, state, and local agencies and other City departments in development and implementation of information services and telecommunication systems
  • Provides training and technical assistance and guidance to staff as needed
  • Directs preparation of wide variety of reports and statistical documents
  • Work with Tribal Enforcement Department on Emergency Preparedness Plans for community and school
  • Joined Search and Rescue Team and F/V Lunax
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
  • Completed accurate material and labor estimates for jobs with $500,000 + budgets
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
  • Delegated assignments based on site plans, project needs and knowledge of individual team members
  • Created organization's mission and vision statements for use by all employees
  • Develop and implement training program for Child Welfare Services staff
  • Created direct title IV-E Child Welfare System
  • Worked closely with organizational leadership and board of directors to guide operational strategy
  • Leveraged professional networks and industry knowledge to strengthen client relationships
  • Formed strategic partnerships and connected with potential clients to drive business development
  • Analyzed business needs while soliciting customer feedback for process improvements

Program Manager

Aleut Community of St. Paul Island
Anchorage, AK
12.2011 - 05.2012
  • Increased Grant Management; Supervise DVSA Program Coordinator; Supervise ICWA Worker
  • Established Child Protection Services Referrals services; Represent children and families in Child Welfare System
  • Completed 100% of documentation and report writing on time
  • Development of Policies, Procedures, & Protocol for Tribal CINA cases, ICWA, DVSA, MDT, and SART
  • Established processes for intake, assessment, and Wellness Classes; provide counseling and referrals
  • Created DHHS Disaster and Mitigation Plan.
  • Designed and developed programs and projects for dissemination to personnel
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
  • Participated in vendor selection and management process for program initiatives
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
  • Managed multiple strategic projects with numerous sub-projects or workstreams
  • Developed and maintained logistics workflows, procedures and reports
  • Facilitated workshops and conducted one-on-one training to educate team members
  • Established milestones and objectives based on input from functional areas and stakeholders
  • Coached team members on productivity strategies to accomplish challenging goals
  • Leveraged project management processes and tools to define and execute projects
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients

Children's Services Specialist II

Office of Children's Services
Wasilla, AK
10.2004 - 12.2011
  • Investigation of reports of harm to children; interview children and families; investigation of home and related environment
  • Placement of children in foster homes following case plan development; work with foster families providing training and resources; documentation and report writing
  • Development of resources for guardianship and adoption of children
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Worked with clients to improve life choices and maximize benefits of programs
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home
  • Interviewed children, members of families, medical personnel, and law enforcement to gain valuable information for each case
  • Remained objective in handling each case, especially when children and families were in high-stress situations
  • Documented all relevant information by filling out forms and completing case reports
  • Planned, promoted, and managed parent workshops on assisting children in attaining academic success
  • Completed home welfare checks to align with state and program guidelines
  • Documented data and completed accurate updates to case records
  • Reported child abuse in accordance with legal standards of mandatory reporters
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
  • Collaborated with community program leaders and advocates to make resources accessible to those in need
  • Organized activities for birth parents and in-home support counselors
  • Interviewed individuals and families to assess needs and provide informational resources
  • Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program
  • Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Performed tests of functionality, security and performance of different workstations and devices
  • Loaded software, granted permissions, and configured hardware for new employees as part of on-boarding process
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Evaluated system potential by testing compatibility of new programs with existing programs
  • Managed customers' expectations of support and technology functionality to provide positive user experience
  • Logged support tickets and closed when issues were resolved
  • Resolved technical issues by troubleshooting
  • Prepared references for users by writing clear operating instructions
  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
  • Drove operational improvements which resulted in savings and improved profit margins
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Led Child Welfare team in delivery of title IV-E project, resulting in direct agreement with Administration for Children and Families
  • Analyze, research, and interact with computer system users statewide accessing children's services database
  • Assist with problem-solving, analyze case specific incidents, and develop solutions for quicker information access
  • Provide hands-on/remote training to diverse employee population in system's use
  • Provide feedback and specific system solutions to software engineers to address identified problems
  • Handled 50 + calls per day to address customer inquiries and concerns.

Education

Master of Science - Psychology

Walden University
Minneapolis, MN
12.2010

Bachelor of Science - Sociology

South Dakota State University
Brookings, SD
12.2003

Skills

  • Work and Communicate Effectively in Team Environment with Diverse Populations
  • Written and Verbal Communication
  • Exercise Independent Judgement
  • Business administration
  • Strategic Planning and Consulting
  • Effective Organizational, Analytical, Critical Thinking, and Problem-Solving Skills
  • Continued Quality Improvement and Compliance
  • Policy and Program Development and Implementation
  • Social Work, Behavioral Health, Criminal Justice, and Community-Based Programs
  • Technical Assistance
  • Tribal Consultation: Family and Victim Services, title IV Programs
  • Child Welfare Services/Case Management System (CWS/CMS)
  • Group Facilitation

Timeline

Senior Director, Field Office

Casey Family Programs
01.2023 - Current

Txin Kaangux Administrative Director

Aleut Community Of St Paul Island
01.2016 - 03.2023

Director, Department of Community Safety and Peace

Aleut Community Of St Paul Island
01.2016 - 03.2023

Director, Department of Health and Human Services

Aleut Community Of St Paul Island
05.2012 - 03.2023

Program Manager

Aleut Community of St. Paul Island
12.2011 - 05.2012

Children's Services Specialist II

Office of Children's Services
10.2004 - 12.2011

Master of Science - Psychology

Walden University

Bachelor of Science - Sociology

South Dakota State University

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