Charlene Newman
Burlington,NC
Summary
Versatile professional with a background in lab and retail environments, notably at LabCorp, where I enhanced laboratory efficiency and specimen integrity. Skilled in laboratory techniques and inventory management, I excel in maintaining high standards of accuracy and customer satisfaction. Demonstrated ability to improve processes and foster team collaboration, showcasing strong organizational and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Lab Assistant
LabCorp
10.2016 - Current
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prepared specimens for testing and analysis.
Retail Sales Associate
Ollies Bargain Outlet
07.2013 - 08.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Key Holder
Goodwill
07.2008 - 05.2010
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Education
Associate of Applied Science - Medical Technology
Guilford College
Greensboro, NCHigh School Diploma -
Cummings High School
Burlington, NC06-1998
Skills
- Laboratory techniques
- Specimen processing
- Lab equipment maintenance
- Lab inventory management
Timeline
Lab Assistant
LabCorp
10.2016 - Current
Retail Sales Associate
Ollies Bargain Outlet
07.2013 - 08.2016
Key Holder
Goodwill
07.2008 - 05.2010
Associate of Applied Science - Medical Technology
Guilford College
High School Diploma -
Cummings High School
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