Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene Nmoh

Summary

Dynamic professional with a proven track record at DCPS, excelling in logistics execution and strategic planning. Knowledgeable at fostering teamwork and collaboration. I successfully and accurately enrolled over 900 students and managed a front office team of 8 individuals while enhancing operational efficiency. Skilled in Excel and committed to delivering exceptional customer service. I thrive in high-pressure environments, ensuring seamless school operations.

Overview

15
15
years of professional experience

Work History

Strategy & Logistics Administrator

DCPS
08.2022 - Current
  • Supports the student enrollment process and audit process.
  • Served as the backup Registrar, accurately enrolling 900+ students
  • Ensures there are clear procedures for the managing of student information, generating of reports, and monitoring of distribution of progress reports and report cards.
  • Ensures that the student enrollment binders and materials are in compliance, through mock audits.
  • Coordinates logistics and preparations for school events and activities as needed (making photocopies, setting up for events, and making phone calls to confirm attendance).
  • Served as a member of the Personnel Committee
  • Prescreen/ schedule and conduct interviews for potential candidates
  • Update interview rubrics yearly
  • Coordinates on-site components of school financial systems, such as purchase orders, payroll records, and financial forms.
  • Completes all necessary duties for the successful and orderly functioning of the school (e.g., hallway supervision, arrival/departure transitions, and participation in field trips) and other such duties as assigned by the Director and/or Manager, Strategy & Logistics.
  • Conducted regular audits of inventory levels to ensure accuracy and prevent stock discrepancies.
  • Arranged transportation for field trips
  • Planned honor roll assemblies and activities for students and staff
  • Maintained weekly informational newsletter for staff
  • Maintained the school's website and social media handles
  • Manages/ supports the front office operation
  • POC / host for outside events held at our school
  • Prioritized tasks effectively during high-pressure situations, ensuring timely completion of critical projects and minimizing disruptions to daily operations.
  • Provided training and guidance to new team members, fostering a positive work environment that supported skill development among staff members.
  • Built and established relationships with students, staff. vendors and community partners


Mental Health Assistant

Kaiser Permanente
01.2017 - 08.2022
  • Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
  • Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
  • Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
  • Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
  • Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
  • Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
  • Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
  • Coordinated discharge planning efforts with other members of the healthcare team, providing resources for continued success post discharge.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Maintained patient records, documenting changes in patient condition.
  • Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
  • Provided guidance to families on navigating mental health resources, enhancing their ability to support their loved ones'' recovery journey.

Emergency Room Patient Care Technician

Dimensions Healthcare
03.2010 - 01.2017
  • Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
  • Collaborated effectively with multidisciplinary teams to provide comprehensive care for diverse patient populations.
  • Assisted healthcare providers in delivering life-saving procedures, contributing to positive patient outcomes.
  • Reduced wait times for diagnostic imaging by efficiently transporting patients to radiology appointments within the hospital.
  • Recognized potential escalations among distressed patients or family members, effectively utilizing de-escalation techniques to maintain a calm and safe environment.
  • Expedited patient assessments through accurate collection of laboratory specimens and timely delivery to appropriate departments.
  • Ensured optimal patient comfort by assisting with personal hygiene tasks, mobility support, and wound care.
  • Promoted a culture of teamwork and collaboration by proactively communicating with colleagues to ensure seamless coordination of care efforts.
  • Provided support during critical incidents or disasters as an integral part of the emergency response team, demonstrating adaptability in high-pressure situations.
  • Enhanced patient care by efficiently managing emergency room workflow and prioritizing tasks.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Education

Criminal Justice

Colorado Technical University
Colorado Springs, CO
05-2021

Associate of Arts - General Studies

Eastern Gateway Community College
Steubenville, OH
05-2019

Skills

  • ASPEN
  • SharePoint
  • DDAC
  • Excel
  • PowerPoint
  • Logistics execution
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Customer service skills
  • Multitasking Abilities
  • Adaptability and flexibility
  • Operational efficiency
  • Strategic planning

Timeline

Strategy & Logistics Administrator

DCPS
08.2022 - Current

Mental Health Assistant

Kaiser Permanente
01.2017 - 08.2022

Emergency Room Patient Care Technician

Dimensions Healthcare
03.2010 - 01.2017

Criminal Justice

Colorado Technical University

Associate of Arts - General Studies

Eastern Gateway Community College

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