Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Generic

Charlene Oquendo

Wesley Chapel,FL

Summary

Experienced Office Management and Administration Professional in optimizing productivity, efficiency, and service quality across various environments while creating a positive workplace culture. Reliable and ethical support specialist, a leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence. A highly dependable, organized candidate who is successful at managing multiple priorities with a positive attitude.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Manager

ninjaOne
01.2023 - Current
  • Project | Construction Manager & interior design position to oversee project completion of new 16,000 sqft
  • Office space within our 3-month timeline to achieve the company's goals and achieving their vision
  • Obtain all estimates for office renovations
  • Design office layout and interior design
  • Assist with a variety of special projects and requests for Senior Management
  • Liaison with multiple on-site property management, subcontractors, and vendors to keep projects on a positive timeline for completion
  • Manage| supervise an office of 150+ account managers, software engineers, and IT personnel
  • Implement the right processes and practices across the organization
  • Adopting operational plans, carrying out performance evaluations, and supervising all daily activities while striving to keep the business productive, efficient, and organized
  • Develop and implement creative team-building strategies
  • Assist with all onboarding and building access
  • Manage and track office project budgets and timelines
  • Remain up-to-date on industry trends and detail-oriented
  • Maintain the office clean and organized and submit any maintenance issues to the property management office.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Assisted in recruiting, hiring and training of team members.
  • Delegated assignments based on plans, project needs, and knowledge of individual team members.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Developed and maintained positive relationships with clients and other stakeholders.

Assistant Property Manager

Disney | Lincoln Property Company
04.2015 - 06.2017
  • Assisted the Director of Operations/Property Managers to manage over 2 million square feet, spread out within 15 properties in Disney commercial real estate contract
  • Planning, executing, monitoring, controlling, and closing out projects
  • Ensured that all proper and legal documents are received, current, accurately verified, and entered information into the system from new vendors, prior to payment being processed
  • Communicated with Property Managers regarding the accuracy of invoices received; that purchase orders, and proposals are attached, and that invoices are coded correctly, according to company procedures
  • Ensured that all invoices received from the properties are approved, entered, and paid within a timely manner
  • Accessed computerized financial information to resolve vendor and payment disputes
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
  • Operated computers programmed with accounting software to record, store, and analyzed information
  • Handled Property Manager's duties/authority in the absence of an immediate supervisor in accordance with company guidelines during meetings
  • Authority for managing 25 staff in the absence of the Director of Operations/Property Manager
  • Provided general clerical assistance to the office
  • Received all telephone calls and in-person visits from cast members
  • Listened and responded to cast member requests, concerns, and comments
  • Scheduled meetings with Disney departments/tenant reps and discussed progress and possible improvement with projects, janitorial, and safety issues
  • Quickly completed maintenance service requests and informed the maintenance/engineering team
  • Answered all cast member’s questions about projects, repairs, rules, etc
  • Followed up on a timely basis and responded to cast members on all matters
  • Ensured all maintenance repairs are handled satisfactorily by contacting cast members with completed service requests
  • Maintained open communication with the Property Manager and Engineering Supervisor
  • Contribute to cleanliness and curb appeal of the properties on a continuing basis.
  • Kept accurate records of all resident and tenant correspondence.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.

Executive | Legal Assistant

Morgan & Morgan
03.2010 - 04.2015
  • Effective gatekeeper; providing a high level of secretarial and administrative support to the head/partner of the Worker's Compensation Department as well as an assistant to a new department associate
  • Prepared well-researched and accurate documents throughout the settlement process
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Handling multiple calendar scheduling, drafting e-mails, mailing, and letters, answering telephones, copying, organizing meetings and conference calls, making travel arrangements, maintaining a filing system, and assisting with shared office responsibilities
  • Opened files, drafted petitions, motions, demands, and scheduled telephone conferences & meetings
  • Kept attorney’s schedule organized, maintained files, correspondence with insurance offices, processed settlement documents & updated clients on status, checked child support status, met with clients to sign settlement paperwork and file with the Judge’s office.
  • Made sure settlement checks were correct, time slipping, E-filing, and usage of client profiles database.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Filed court documents and legal pleadings with the court clerk on behalf of attorneys.
  • Organized documents to manage paper and electronic filing systems of clients.

Education

B.S. Degree - Crime Scene Technology

Keiser University
Orlando, FL
02.2010

Skills

  • Microsoft Office, Outlook, and proprietary software
  • Project and staff Management
  • Business Administration and Operations Management
  • Senior Leadership Support
  • Written Communication
  • Organizational Skills and workflow optimization
  • Vendor Liaising
  • Customer Relationship Management
  • Overseeing Employees
  • Scheduling and Coordinating
  • Expense Reports
  • Planning and Design
  • Subcontractor Relations Management
  • Project Leadership

Additional Information

  • Graduating Phi Theta Kappa Honors Community Association Manager (CAM) License: CAM56462 Real Estate Sales Associate License | REALTOR: SL3531068

Certification

  • Community Association Manager (CAM) License: CAM56462
  • Real Estate Sales Associate License | REALTOR®: SL3531068

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

ninjaOne
01.2023 - Current

Assistant Property Manager

Disney | Lincoln Property Company
04.2015 - 06.2017

Executive | Legal Assistant

Morgan & Morgan
03.2010 - 04.2015

B.S. Degree - Crime Scene Technology

Keiser University

Similar Profiles

CREATE PROFILE
Charlene Oquendo