Charlene Pascual
Conyers,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Front Line Crew Member
Metro Corral Partners LLC.
Conyers, GA
02.2024 - Current
- Greeted customers and responded to inquiries.
- Performed cashier duties, including taking payments and making change.
- Restocked items on shelves as needed.
- Maintained a clean and organized workstation.
- Provided excellent customer service at all times.
- Prepared drinks according to customer specifications.
ASSOCIATE TEAM LEADER
H & R Block
11.2022 - 04.2023
- Assisting the Team Leader in managing the office and Tax preparers
- Provided guidance and support to team members on daily tasks.
- Assisted in resolving customer issues, complaints, or queries promptly.
CAREGIVER
DIGNITY PLACE INC
12.2008 - 09.2018
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
TEAM MEMBER/FOOD SERVICE
SIX FLAGS OVER GA
08.2011 - 07.2016
- Customer service, cooking, cleaning and cashier
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
SUPERVISOR
ARAMARK
08.2003 - 08.2008
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Responded to customer questions regarding products, prices and availability.
- Directed and supervised team of 15 employees in daily operations.
Telemarketer
MBNA America
Newark, NJ
03.2003 - 07.2003
- Identified potential customers through cold calling and database research.
- Greeted customers in a friendly, professional manner on the phone.
- Initiated outbound calls to prospective clients using scripts.
Education
Bachelor of Science - Criminal Justice
American Intercontinental University
Atlanta, GA07-2017
Associate degree - Business Administration
American Intercontinental University
Atlanta, GA12-2010
Skills
- Microsoft Office
- PeopleSoft
- Customer Service
- Fast Food
- Food Prep
- Food Service
- Team Member Management
- Caregiving
- Team Management
- Interviewing
- Employee Orientation
- Recruiting
- POS
- Microsoft Outlook
- Payment Processing
- Resolving Complaints
- Meal prep
- Cleaning and Sanitizing
- Calculating Bills
- Basic Math
- Stocking and Replenishment
- Cash Handling
- Opening and Closing Procedures
- POS system expertise
- Cleaning and sanitation
Assessments
- Filing & Organization, Familiar, 07/01/20
- Administrative Assistant/Receptionist, Familiar, 07/01/20
- Work Style: Conscientiousness, Proficient, 08/01/20
- Customer Service, Proficient, 07/01/20
- Customer Focus & Orientation, Expert, 08/01/20
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Line Crew Member
Metro Corral Partners LLC.
02.2024 - Current
ASSOCIATE TEAM LEADER
H & R Block
11.2022 - 04.2023
TEAM MEMBER/FOOD SERVICE
SIX FLAGS OVER GA
08.2011 - 07.2016
CAREGIVER
DIGNITY PLACE INC
12.2008 - 09.2018
SUPERVISOR
ARAMARK
08.2003 - 08.2008
Telemarketer
MBNA America
03.2003 - 07.2003
Bachelor of Science - Criminal Justice
American Intercontinental University
Associate degree - Business Administration
American Intercontinental University
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