Charlene Pate
Cincinnati
Summary
Dedicated, goal-focused, hands-on professional with progressive experience in all aspects of customer service and patient wellbeing in the healthcare field. Known for effective interpersonal skills essential in interfacing with diverse individuals from various backgrounds. Highly capable of adapting to changing circumstances and ensuring the highest standards of quality and service.
Overview
2027
2027
years of professional experience
Work History
Homecare Provider
Complete Care
Springdale, OH
09.2025 - Current
- Assist clients with daily living activities, companionship, and household support.
- DDS certified with medication administration certification
Eligibility Representative
First Source
Edgewood, KY
01.2019 - 09.2025
- State certified in KY and OH in Medicaid
- Screens patients to determine Medicaid and Medicare eligibility
- Determines patient funding options through financial assistance or hospital charity program
- In-depth knowledge of medical assistance application process
- Explain and facilitate the application process with patients
- Document and maintain confidentiality pertaining to patient health records
Home Health Aide
Home Helpers
Cincinnati, Ohio
01.2018 - 02.2020
- Performed a variety of duties as requested by client, such as obtaining household supplies and running errands
- Maintained records of client care, condition, progress, and problems to report and discuss observations with a supervisor and case manager
- Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert
- Provided patients and family with emotional support and instructions in preparing healthy meals, independent living, and adaptation to disability or illness
Customer Service Representative
GreenSky Credit
Crestview Hills, KY
2015 - 2018
- Professionally handle incoming calls to ensure customer and merchant issues are resolved promptly and accurately with the highest sense of urgency
- Analyze and educated customers and merchants on loan documents and other financial documentation
- Consecutively maintained being an top performer on monthly dashboard
- Understands how to handle and apply constructive feedback
- Strong ability to multitask
Home Health Aide
Home Helpers
Cincinnati, Ohio
01.2014 - 01.2018
- Performed a variety of duties as requested by client, such as obtaining household supplies and running errands
- Maintained records of client care, condition, progress, and problems in order to report and discuss observations with a supervisor and case manager
- Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert
- Provided patients and family with emotional support and instructions in preparing healthy meals, independent living, and adaptation to disability or illness
Home Manager
Right at Home
Blue Ash, Ohio
01.2008 - 01.2014
- Provide leadership to a team of 4
- Assume full responsibility in evaluating and planning process; setting and coordinating service metrics; and monitoring and analyzing outcomes to drive changes in customer service
- Obtain accurate data of clients through customer service actions and discussions
- Perform daily, weekly, and monthly coaching to agents while providing disciplinary action
- Manage special projects while generating weekly and monthly reports for the upper management
- Responsible managing and delivery on the job training for each agent
Education
Diploma - General Studies
Withrow High School
Cincinnati, OH01.2000
Skills
Customer Service
Leadership and Team Building
Strategic Planning and Implementation
Training and Development
Quality Assurance
Business Development
AREAS OF EXPERTISE
Customer Service | Private and Government Insurance | Patient Risk Management Quality Assurance | HIPPA Compliant | EPIC
Timeline
Homecare Provider
Complete Care
09.2025 - Current
Eligibility Representative
First Source
01.2019 - 09.2025
Home Health Aide
Home Helpers
01.2018 - 02.2020
Home Health Aide
Home Helpers
01.2014 - 01.2018
Home Manager
Right at Home
01.2008 - 01.2014
Diploma - General Studies
Withrow High School
Customer Service Representative
GreenSky Credit
2015 - 2018