CHARLENE PERALES
HASLET
Summary
Extensive expertise with experience in leadership; patient care and clinical operations, leveraging over 8 years of experience to enhance patient readiness and care quality. Proficient in EKG, data entry, and insurance verification, demonstrating strong skills in customer service and medical terminology. Strong decision-making skill with high aptitude for problem resolution. Passionate about optimizing patient care continuity and improving administrative processes to reduce wait times and enhance accessibility.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PATIENT SERVICE REPRESENTATIVE (PSR)
ZOLL LifeVest
10.2024 - Current
- Contact caregivers and family to schedule services
- Willingness to accept assignments which could include daytime, evenings, and/or weekends
- Travel to patient’s homes and health care facilities to provide services
- Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
- Program LifeVest according to the prescribing physician’s orders
- Measure the patient and determine correct garment size
- Review with patient, and have patient sign, all necessary paperwork applicable to the service
- Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
- Manage device and garment inventory
- Disclose family relationship with any potential referral source
MEDICAL ASSISTANT II
Baylor Scott & White
11.2021 - Current
- Assist in patient exams and treatments, ensuring efficient physician support
- Prepare rooms and equipment, enhancing patient readiness and care quality
- Conduct EKGs and manage room sanitation, maintaining high hygiene standards
- Perform administrative tasks, improving appointment scheduling and communication
- Refill medications and prepare for virtual visits, optimizing patient care continuity
- Lead patient care team, conducting examinations and treatments under physician guidance
- Manage clinical operations, ensuring efficient patient flow and adherence to protocols
- Coordinate with physicians and surgeons to provide comprehensive clinical support
- Facilitate seamless communication between medical staff and patients for optimal care delivery
- Streamline administrative processes, improving appointment scheduling efficiency and reducing patient wait times
- Implement virtual visit protocols, enhancing accessibility to care
- Meticulously prepare treatment rooms, maintain equipment hygiene, and ensure accurate patient data collection
- Conduct precise EKGs and manage medication refills with utmost care
- Provide empathetic patient care, addressing concerns and relaying critical information
- Foster a comfortable environment for both in-person and virtual consultations
- Lead patient care team, conducting examinations and treatments under physician guidance
- Manage clinical operations for efficient patient flow
DRUG TEST ADMINISTRATIVE MANAGER
Loyal Source
06.2020 - 10.2024
- Ensure specimens are processed and shipped in accordance with DDRP regulations
- Maintain drug testing records, supplies, and collected specimens in secured locations in accordance with DDRP regulations
- Process attention to details skills in reviewing documents and processing DDRP actions
MEDICAL ASSISTANT
Texas Health
02.2020 - 11.2021
- Manage and update patient records, greeting patients, making appointments, maintaining the front desk and reception area
- Performing general accounting and billing services
- Including administrative duties from prescription renewals and referrals to insurance and chart preparation, taking vital signs and initial patient information
- Conduct EKGs, determining the reason for the visit, and relating patient concerns and needs to the physician
- Provides clinical office support to physicians and surgeons
MEDICAL ASSISTANT
Dallas Center
06.2018 - 02.2020
- Patient information by interviewing patients, recording medical history, and confirming purpose of visit
- Take blood pressure, weight, x-ray, and temperature, and report patient history summary
- Explaining treatment procedures to patients
- Transmitting prescriptions refills directed
SUPERVISED VISITATION CLERK
Lubbock County
06.2017 - 06.2018
- Input data for generation of reports, letters, and orders
- Conducts orientation for new supervised visitation clients
- Maintains current schedule for supervised visitation slots
- Makes and receives phone calls for pending visits
- Logs new referrals and orders on a daily basis
- Makes new files for new referrals on a daily basis
- Generates status reports for court as needed
- Completes annual mediator continuing education requirements
- Mediates when necessary
- Responds to questions from disputants/attorneys/courts and agencies
ADMINISTRATIVE ASSISTANT
Neighbors Emergency Center
11.2016 - 06.2018
- Greet patients, data entry, registration/discharge, scanning files, filing, and breaking down charts
- Photocopying records and documents, faxing, copying, and scanning, answering, screening, and directing incoming phone calls
- Collecting copayments/bill payments, daily deposits, daily financial log and verification
FINANCIAL COORDINATOR
Abbeville Dentistry
06.2013 - 11.2016
- Verifying insurance plans and calculating estimated co-pays, filing insurance claims and follow up of in-process claims
- Treatment planning and presenting financial plans
- Schedule patients and answering phones
- Registration/check-out
SCHEDULER COORDINATOR
Bliss Dental
01.2012 - 10.2013
- Insurance verification, collections, data entry, register patients, scheduler
PATIENT COORDINATOR
Grace Clinic
03.2010 - 04.2012
- Maintain patient information such as medical history, results of tests and examinations and patient symptoms
- Verify insurance, pre-authorization, data entry, answer phone, payments, daily deposits, file financial arrangements
- Pre-registration
PATIENT RELATIONS
University Medical Center
05.2009 - 11.2011
- Demographic information, insurance verification, data entry, answer phone
- Offer patients, their families and the public with a mechanism to confidentially voice compliments and concerns about their experience or the care they received and provide feedback that can help hospitals track the quality of patient experiences and identify opportunities for quality improvement
- Address concerns and complaints in a supportive and respectful environment
- Facilitate communication between patients, family and the appropriate members of the healthcare team
- Act as an intermediary between hospitals and the families of their patients
- Respond to patients' questions, fill out paperwork, and provide information
Education
Legal Specialist/Administrative Assistant -
American Commercial College
04.2004
Medical Assistant Certification -
Academy Of Professional Careers
10.2000
Skills
- Medical Assistance
- Patient Care
- Administrative Support
- Data Entry
- Insurance Verification
- Customer Service
- Medical Terminology
- EKG
- Vital Signs
- Scheduling
- Billing
- Medical Records
- Analyzing
- OSHA
Certification
Healthcare Operations Management Certificate
National Registered Certified Medical Assistant
Timeline
PATIENT SERVICE REPRESENTATIVE (PSR)
ZOLL LifeVest
10.2024 - Current
MEDICAL ASSISTANT II
Baylor Scott & White
11.2021 - Current
DRUG TEST ADMINISTRATIVE MANAGER
Loyal Source
06.2020 - 10.2024
MEDICAL ASSISTANT
Texas Health
02.2020 - 11.2021
MEDICAL ASSISTANT
Dallas Center
06.2018 - 02.2020
SUPERVISED VISITATION CLERK
Lubbock County
06.2017 - 06.2018
ADMINISTRATIVE ASSISTANT
Neighbors Emergency Center
11.2016 - 06.2018
FINANCIAL COORDINATOR
Abbeville Dentistry
06.2013 - 11.2016
SCHEDULER COORDINATOR
Bliss Dental
01.2012 - 10.2013
PATIENT COORDINATOR
Grace Clinic
03.2010 - 04.2012
PATIENT RELATIONS
University Medical Center
05.2009 - 11.2011
Medical Assistant Certification -
Academy Of Professional Careers
Legal Specialist/Administrative Assistant -
American Commercial College
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