Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene Perez

Tucson,AZ

Summary

Dynamic Office Manager with a proven track record, excelling in financial reporting and customer relations. Enhanced operational efficiency through innovative organizational strategies and meticulous data entry. Skilled in payroll processing and staff management, fostering a collaborative environment that drives team success and client satisfaction.



Overview

15
15
years of professional experience

Work History

Office Manager

La Placita Cafe
01.2022 - 07.2025
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Updated reports, managed accounts, and generated reports for company database.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Payroll

Office Manager

Cafe 25:35
09.2021 - 07.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Payroll

General Manager

Cafe 25:35
08.2016 - 09.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Service Writer

Bingham Equipment
11.2012 - 05.2016
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged work orders and change orders into [Software] database to track job status.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
  • Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
  • Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
  • Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. (weekly Meetings)
  • Payroll for Service Department

Office Administrative Assistant

Reliance Aeroproducts
10.2010 - 11.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
  • Improved filing system efficiency by digitizing documents and implementing a user-friendly electronic database.
  • Maintained vendor files and entered invoices into accounting software.
  • Oversaw accounts payable and receivable functions to maintain timely payments and balanced books.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Organized and updated databases, records and other information resources.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Business

Maricopa Community Colleges, Glendale Community College
Glendale, AZ
01-1992

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Billing
  • Administrative support
  • Payroll processing
  • Waitress
  • Bookkeeping
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Staff management
  • Human resources
  • Financial reporting
  • Financial tracking
  • Expense reporting
  • Financial accounting
  • Banking operations
  • Office management software
  • Budget management

Timeline

Office Manager

La Placita Cafe
01.2022 - 07.2025

Office Manager

Cafe 25:35
09.2021 - 07.2025

General Manager

Cafe 25:35
08.2016 - 09.2021

Service Writer

Bingham Equipment
11.2012 - 05.2016

Office Administrative Assistant

Reliance Aeroproducts
10.2010 - 11.2012

Business

Maricopa Community Colleges, Glendale Community College

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