Charlene Ratliff
Romeo,Michigan
Summary
Detail-oriented merchandising professional aiming to leverage 4 years of developing effective visual displays to bring value to Visual Merchandiser role. Strong passion for utilizing consumer behavior expertise and knowledge of color theory to create captivating visual displays.
Overview
7
7
years of professional experience
Work History
Visual Merchandiser
Kohl's
2022 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
Senior Sales Consultant, Interior Design
Floor & Decor
09.2018 - 08.2022
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Evaluated clients' needs and created plan of action to provide solutions.
- Increased revenue by more than a million in sales each year.
Office Manager
ReMax First
07.2016 - 10.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
Flooring Sales Specialist
Home Depot
07.2016 - 10.2018
- Assisted customers with selecting appropriate floor types and styles.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Discussed pricing, additional charges and payment plans during sales process.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate of Science - Marketing
Kalamazoo Valley Community College
Kalamazoo, MI08.2012
Associate of Science - Business Administration And Management
Kalamazoo Valley Community College
Kalamazoo, MI05.2012
Skills
- Marketing Knowledge
- Brand Image Alignment
- Merchandising Plan Creation
- Marketing Prowess
- In-Store Event Promotion
- Sales Strategy
- Customer Service
- Product Knowledge
- Workload Planning
- Visual Merchandising
- Space Planning
Timeline
Senior Sales Consultant, Interior Design
Floor & Decor
09.2018 - 08.2022
Office Manager
ReMax First
07.2016 - 10.2018
Flooring Sales Specialist
Home Depot
07.2016 - 10.2018
Visual Merchandiser
Kohl's
2022 - Current
Associate of Science - Marketing
Kalamazoo Valley Community College
Associate of Science - Business Administration And Management
Kalamazoo Valley Community College
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