Microsoft Word
Charlene Ray
Fairbanks,AK
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Alaska Carquest
07.2021 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Promoted from within on numerous occasions.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage. Re-organized inventory, sent back overstock and increased stock where needed to increase sales.
- Managed budget implementations, employee reviews, training, schedules.
- Increased sales year over year by more than 10 percent
- Collaborated effectively with other managers to increase sales and improve results across the company.
- Improved relationships with existing customers and cultivated many new customers.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Reported issues to higher management with great detail.
Store Manager
Walgreens
10.2015 - 09.2021
- Tracked employee attendance/punctuality, addressed repeat problems quickly to prevent long-term habits.
- Became certified nationally in the pharmacy to be able to fully assist with operations.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Illinois Valley High School
Cave Junction, OR06.1991
Skills
- Financial Planning
- Inventory Control
- Employee Scheduling
- Sound Judgment
- Customer Relations
- Administrative Skills
- Staff hiring and retention
- Delegating Work
Software
Microsoft Excel
Microsoft Teams
Timeline
General Manager
Alaska Carquest
07.2021 - Current
Store Manager
Walgreens
10.2015 - 09.2021
High School Diploma -
Illinois Valley High School
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