Summary
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Timeline
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Charlene R. Jackson

Clinton Township,USA

Summary

My goal is to obtain a position where I can utilize my education, planning, organizing, and resource management experience to complete an organization’s goals successfully.

Work History

Program Advocate

Turning Point
01.2024 - Current


  • Build relationships with other organization to offer/ provide individual/support group services on site when appropriate.
  • Provide administrative support to the Senior Program Staff, including drafting documents and communications.
  • Create company forms and other documents.
  • Enter program surveys into the database and complete survey reports for programs.
  • Support preparations for agency CORE training quarterly.
  • Complete approved staff training registrations, lodging, and travel.
  • Collect and input required data for monthly program and program evaluation.
  • Cooperates with all other Turning Point to achieve organizational goals

Hotline Advocate

Turning Point Inc
03.2023 - 01.2024


  • Maintain agency policy on confidentiality, record keeping, and professional ethics.
  • Answer calls on the Hotline, providing crisis intervention, support, resources, and safety planning.
  • Collect, track, analyze, and complete data reporting in alignment with requirements.
  • Promote, support, and demonstrate Turning Point's mission, vision, and values through behavior and job performance, as well as adhere to policies, procedures, and standards on a day-to-day basis.
  • Make referrals to other organizations for services.

Server

Olive Garden
04.2022 - 05.2023
  • Manage multiple customers at one time to provide fast and friendly service.

Med-Technician

Grace Senior Assistant Living
11.2021 - 02.2022
  • Oversee the well-being of elderly residents, including medicine distribution, cooking, cleaning, bathing, safety measures, family communications, and interviews.

Assistant Manager

Central State Community Service
12.2020 - 06.2021
  • Oversee the well-being of six autistic men, including medicine distribution, cooking, cleaning, bathing, safety measures, family communications, and interviews.
  • Work with case managers to implement individual behavioral plans for each resident.

Recovery Support Associate

Harbor Oaks Hospital
02.2017 - 02.2018
  • Facilitated group therapy for up to 23 patients, including recovery options, coping skills, etc.
  • Worked in a sensitive work environment with drug patients that required intuitive care.
  • Performed patient rounds every 15 minutes to monitor detox residents.
  • Worked in a team of up to three people servicing the Chemical Dependent unit.
  • UAW Local 9699 Union Representative, 2017-2018

Technician

Harbor Oaks Hospital
09.2014 - 02.2017
  • Performed rounds for patients five years old – adult, depending on the assigned unit that day.
  • Worked with developmentally delayed, mentally ill, and physically handicapped patients.
  • Worked in a sensitive work environment with patients that required intuitive care.
  • Facilitated group therapy of up to 20 patients, topics such as suicide prevention, anger management, etc.
  • Assisted high-risk patients with activities of daily living.
  • Worked individually with patients on their individualized safety plans and next steps.
  • Worked in a team of up to four people servicing the Pediatrics or Adults units.

Federal Work Study in Finance

ITT Technical Institute
03.2008 - 02.2009
  • Maintained all students’ files regarding their financial aid.
  • Answered incoming calls with a professional and pleasant demeanor.

Administrative Assistant

Salvation Army Harbor Light, Drug & Alcohol Rehabilitation
02.2004 - 05.2006
  • Monitored an entire floor of co-ed adults to ensure they followed their individualized program.
  • Worked one-on-one with residents to reinforce coping skills for addictions or family/life issues.
  • Protected security of medical records to ensure confidentiality was maintained.
  • Released information to people and agencies according to regulation.

Education

Certificates - Non - Profit And Grant Writing

Mid Michigan
03-2025

Certified Nurse Aid -

Mitchell Healthcare Training
St. Clair Shores, MI
02.2022

Bachelor of Applied Science - Project Management

ITT Technical Institute
Troy, MI
06.2011

Associates of Applied Science - Business Administration

ITT Technical Institute
Troy, MI
09.2009

Skills

  • Office management
  • Document preparation
  • Software knowledge
  • Calendar management
  • Organization
  • Problem Solving
  • Team Player
  • Time Management
  • Customer Service

SUMMARY OF QUALIFICATIONS

  • Self-motivated, able to set priorities to achieve immediate and long-term goals.
  • Passionate about helping people succeed in their personal and professional goals.
  • Skilled in problem-solving, evaluating, and diagnosing customer needs.
  • Professional, hardworking, and an individual who welcomes the challenge of learning new skills.

Timeline

Program Advocate

Turning Point
01.2024 - Current

Hotline Advocate

Turning Point Inc
03.2023 - 01.2024

Server

Olive Garden
04.2022 - 05.2023

Med-Technician

Grace Senior Assistant Living
11.2021 - 02.2022

Assistant Manager

Central State Community Service
12.2020 - 06.2021

Recovery Support Associate

Harbor Oaks Hospital
02.2017 - 02.2018

Technician

Harbor Oaks Hospital
09.2014 - 02.2017

Federal Work Study in Finance

ITT Technical Institute
03.2008 - 02.2009

Administrative Assistant

Salvation Army Harbor Light, Drug & Alcohol Rehabilitation
02.2004 - 05.2006

Bachelor of Applied Science - Project Management

ITT Technical Institute

Associates of Applied Science - Business Administration

ITT Technical Institute

Certificates - Non - Profit And Grant Writing

Mid Michigan

Certified Nurse Aid -

Mitchell Healthcare Training

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Charlene R. Jackson