Overview
Work History
Education
Skills
Timeline
Generic

Charlene Roberson

Jasper,GA

Overview

24
24
years of professional experience

Work History

Shipping Clerk Administrative Assistant

PlayNation/backyard products
Canto, GA
12.2022 - Current
  • Assisted in the preparation of shipping documents, such as bills of lading and packing slips.
  • Managed communication between departments within the organization concerning incoming and outgoing shipments.
  • Provided assistance in packing items for shipment when needed.
  • Maintained records of all shipped items including order numbers, tracking numbers, and costs incurred by each shipment.
  • Communicated with vendors regarding product availability, pricing information, and delivery schedules.
  • Inputted data into computer systems accurately to maintain up-to-date records of shipments.
  • Resolved customer inquiries related to shipments in a timely manner.
  • Performed data entry tasks to update customer files with new shipping addresses or other relevant information.
  • Prepared manifests for outgoing shipments according to customer specifications.
  • Scheduled pickups with carriers to ensure timely delivery of shipments.
  • Created reports on a daily basis to track shipment progress.
  • Developed relationships with carriers to negotiate competitive rates for shipping services.
  • Processed customs paperwork for international orders according to government guidelines.
  • Prepared documentation to track and report on damaged or missing items.
  • Obtained required documentation to process shipments and support movement.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Weighed mail to determine correct postage.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Prepared work orders, bills of lading or shipping orders to route materials.

Project Coordinator

Royston
Jasper, GA
12.2020 - 10.2022
  • Managed communication channels between various teams involved in the execution of complex projects.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
  • Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
  • Conducted risk assessments and identified potential issues that could affect project success.
  • Collaborated with cross-functional teams to define requirements for new initiatives.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Prepared status reports to communicate progress to stakeholders and management teams.

Customer Service Representative

Alpine Access
Jasper, GA
08.2008 - 05.2013
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Administrative Assistant

Chase Card Services
Kennesaw , GA
01.2002 - 08.2008
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Processed invoices for payment using accounting software applications.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed office supplies inventory and placed orders when necessary.
  • Scheduled appointments between clients and customers and internal staff members.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Compiled data from various sources into organized reports for review by management team.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors and provided general information about the company.
  • Managed database systems containing customer contact information.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding products and services offered by the company.
  • Conducted research on various topics as requested by management.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

Education

Associate of Arts - Business Administration

Joliet Junior College
Joliet, IL

Skills

  • Shipping documentation
  • Customs processing
  • Data entry management
  • Vendor communication
  • Order tracking
  • Inventory management
  • Logistics coordination
  • Supply chain optimization
  • Problem solving
  • Effective communication
  • Team collaboration
  • Quality control
  • Invoicing and billing
  • Time management
  • Shipping procedures
  • Supply chain
  • Workflow optimization
  • Stock rotation
  • Interpersonal skills
  • Self-motivated and independent
  • Shipping and receiving
  • Shipping and receiving tracking
  • Pallet jack use
  • Invoice reconciliation
  • Delivery scheduling
  • Inventory software

Timeline

Shipping Clerk Administrative Assistant

PlayNation/backyard products
12.2022 - Current

Project Coordinator

Royston
12.2020 - 10.2022

Customer Service Representative

Alpine Access
08.2008 - 05.2013

Administrative Assistant

Chase Card Services
01.2002 - 08.2008

Associate of Arts - Business Administration

Joliet Junior College

Similar Profiles

CREATE PROFILE
Charlene Roberson