Charlene Roberts
Patient Liaison
Anna,TX
Summary
Driven professional successful in delivering optimal patient care and passionate about improving the healthcare in the community. Analytical expertise in providing guidance to other departments while balancing a variety of tasks. Seeking a challenging position with an organization that will expand my knowledge and role in the healthcare industry.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Covino's Restaurant
Plano, TX
11.2018 - Current
- Perform multiple jobs seating and serving customers, input phone orders, and manage resources in 80+ seat restaurant.
Patient Experience Advocate
Salience Health
McKinney, Texas
6 2022 - 8 2024
- Exceeded key activity metrics including collections, verifying and scheduling appointments for 12 providers and fulfilling recommended orders in a timely manner.
- Proactive in identifying and resolving issues by communicating and collaborating with other teams to improve system workflows.
- Contributed to the development of training programs designed to improve staff knowledge on effective patient liaison strategies.
Program Management Team Lead
Concentra
Plano, TX
11.2012 - 05.2018
- Increased referrals capture 13% by addressing and preventing denied services through case reviews.
- Developed and implemented templates for training spreadsheets, presentations, and operational processes utilized by new employees.
Store Manager
Beauty Store and Salon
Plano, TX
07.2006 - 09.2012
- Observed and evaluated workers' appearance and capabilities to provide quality client service and compliance with specifications.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Associate of Applied Science -
Collin College
05.2012 - 05.2016
Skills
Multitasking and Organization
Adaptability and Flexibility
Team Collaboration and Leadership
Problem-solving abilities
Data entry and EMR proficiency
Insurance Verification
Medical billing knowledge
Timeline
Assistant Manager
Covino's Restaurant
11.2018 - Current
Program Management Team Lead
Concentra
11.2012 - 05.2018
Associate of Applied Science -
Collin College
05.2012 - 05.2016
Store Manager
Beauty Store and Salon
07.2006 - 09.2012
Patient Experience Advocate
Salience Health
6 2022 - 8 2024