Charlene Rodriguez-otero
East Haven
Summary
Dynamic Program Specialist with a proven track record at ARC of Greater New Haven, excelling in skill development and behavioral management. Enhanced resident independence through effective training and crisis intervention strategies. Committed to maintaining HIPAA compliance while fostering a supportive environment, ensuring safety and well-being for all individuals served.
Offering strong foundation in organizational and analytical skills, with keen interest in learning and growing within program management. Brings ability to quickly assimilate and apply new information, while demonstrating solid capabilities in project coordination and data interpretation. Ready to use and develop planning and communication skills in program specialist role.
Personable and compassionate with strong commitment to providing quality care to individuals. Knowledgeable about basic patient care principles and proficient in assisting with daily living activities and patient mobility. Dedicated to making positive impact on well-being and comfort of those in my care.
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Specialist
ARC of Greater New Haven
11.2023 - Current
- Assisted in implementing program evaluations, ensuring accurate data collection and reporting for continuous improvement.
- Supported daily living activities for residents, fostering independence and personal growth.
- Monitored health and safety compliance, ensuring a secure environment for all residents.
- Assisted in crisis intervention strategies, promoting positive behavioral outcomes among residents.
- Documented resident progress and incidents accurately, maintaining up-to-date records for staff review.
- Trained new staff on operational procedures, enhancing team efficiency and service delivery standards.
- Assisted individuals in the bathroom.
- Facilitated communication between families and staff, reinforcing support networks for residents' well-being.
- Promoted resident independence by encouraging self-care and decision-making skills.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
- Assisted individuals with addressing disabilities and developing career plans.
PCA
City Care
06.2022 - 05.2025
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Administered medication and managed medical equipment, ensuring proper usage according to guidelines.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
Certificate - Medical Assistance
Branford Hall
Branford, CT02-2019
High School Diploma -
Branford High School
Branford, CT06-2016
Skills
- Skill development
- Group and individual instruction
- Performance assessments
- Skill building
- Project coordination
- Staff development
- Training coordination
- Personal hygiene assistance
- Behavioral management
- Dementia care
- HIPAA compliance
- Medical terminology
Certification
- CMA - Certified Medical Assistant
Languages
English
Native or Bilingual
Timeline
Program Specialist
ARC of Greater New Haven
11.2023 - Current
PCA
City Care
06.2022 - 05.2025
Certificate - Medical Assistance
Branford Hall
High School Diploma -
Branford High School
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